A Front Sales Officer is responsible for driving sales and providing excellent customer service in a retail or sales-driven environment. Their role is often a blend of administrative duties, direct interaction with clients, and supporting the sales team in achieving their targets. Job Description: A Front Sales Officer typically works on the front lines of the sales process, serving as the first point of contact between customers and the company. They are responsible for ensuring customers have a positive experience, addressing queries, and promoting products or services. Additionally, they may assist in processing transactions, providing after-sales support, and gathering feedback to improve sales strategies. Key Responsibilities: Customer Interaction: Greet and engage with customers in a friendly, approachable manner. Identify customer needs and provide tailored recommendations. Answer customer inquiries regarding products, services, pricing, and promotions. Sales Support: Assist customers in making purchasing decisions and guide them through the buying process. Promote and upsell relevant products or services to meet sales targets. Maintain knowledge of current products, services, and promotions to inform and advise customers. Sales Transactions: Process sales transactions, handle payments (cash, card, or online), and issue receipts. Ensure accurate record-keeping of customer orders and sales data. Manage returns and exchanges, adhering to company policies. Customer Service: Resolve customer complaints or issues with a calm and solution-oriented approach. Provide post-purchase support to ensure customer satisfaction and encourage repeat business. Product Display and Inventory Management: Assist with product displays and ensure merchandise is well-organized and presentable. Monitor inventory levels, alerting the team to stock shortages or overstock. Reporting and Feedback: Maintain sales logs and report performance to supervisors. Provide feedback to the sales or marketing teams regarding customer trends, preferences, and competitor activity. Collaboration: Work closely with the sales and marketing teams to achieve company sales goals. Participate in sales campaigns, events, or promotional activities when needed. Admin Support: Handle basic administrative duties such as filing, scheduling, and managing customer data. Assist in managing customer databases and following up on leads or pending sales. Key Skills and Qualifications: Excellent communication and interpersonal skills. Strong customer service orientation. Basic knowledge of sales techniques and processes. Ability to handle transactions and manage cash. Good organizational and time-management abilities. Problem-solving skills and ability to handle stressful situations. Basic computer literacy, especially with sales software or CRM systems. Previous sales or customer service experience is a plus. This role may be present in various industries such as retail, real estate, banking, or any other customer-facing business. The responsibilities may vary based on the company's focus, but the core of the role revolves around assisting customers and facilitating sales. Job Types: Full-time, Permanent Pay: Php15,000.00 - Php20,000.00 per month Benefits: Pay raise Schedule: 8 hour shift Supplemental Pay: 13th month salary Bonus pay Overtime pay Performance bonus Experience: Sales administration: 2 years (Preferred) Location: General Santos (Preferred) Work Location: In person