Are you a passionate pet lover eager to spend your days surrounded by other pet enthusiasts and their beloved furry family members? We're in search of dynamic and customer-focused individuals to join our team as Pet Resort Customer Service Representatives. The primary responsibility of this role is to deliver excellent service throughout our clients' and their furry family members' entire journey with us. What We're Looking For: If you're friendly, upbeat, positive, and have a genuine love for working with pets and the people who adore them, this might be the perfect position for you! Qualifications: Previous experience in customer service. Strong communication and interpersonal skills. Ability to work flexible hours, including weekends and holidays. Punctual and reliable. Excellent time and task management. Basic computer skills with the ability to learn software easily. Comfortable around dogs and cats. Responsibilities: Exhibit genuine love and enthusiasm for pets, creating a positive and welcoming environment for our four-legged guests and their pet parents. Demonstrate a high level of knowledge of services offered and comfortably suggest the best services to meet clients' needs. Ensure a caring and compassionate experience for our pet parents through clear communication, attention to detail, and accuracy in documentation. Earn the trust of pet parents through reliable and dependable service. Work collaboratively with the team to ensure a cohesive and collaborative approach to pet care, providing a seamless experience for both pets and pet parents. Maintain a high standard of cleanliness and hygiene in the pet resort to ensure a safe and healthy environment for all animals. Prioritize the satisfaction and well-being of pets and their humans, going above and beyond to provide an exceptional and personalized experience. Equal Employment Opportunity: NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. \Founded in 2005, The Pet Spot is an established grooming, daycare, and boarding facility that takes pride in delighted clients. The Pet Spot is Cincinnati’s top pet care resort for boarding, training, doggy daycare and grooming. We strive to make your furry family member’s stay safe, enjoyable and fun! Our best customer feedback is watching your pet pull you back to our door on your next visit. Our mission is simple: to be your pet’s home away from home. The love of animals is a prerequisite to working here. If you trust us to take care of your pet, then you can rest easy knowing that the person taking care of your pet loves him/her as much as you do. When you trust us with your pet, they become part of our family! Our facility includes over 2.5 acres (55,000 modern square feet) of indoor climate controlled dog heaven. The dogs have ample room to stretch their legs, run around and get all of their energy out. The yards are located both indoors and outdoors, so weather is never a factor in your dog's ability to play.\ Pay: $12 - $14 / hour Pay: Tips Benefits: Paid time off Flexible schedule Job Type: fulltime, parttime Schedule: Weekend availability Education: No education required Work location: On-site