We are looking for a Front Desk Manager to oversee front desk operations, manage guest relations, and ensure smooth daily workflows. Supervise, train, and mentor front desk staff, ensuring they provide excellent customer service and adhere to company policies

Ability to supervise and motivate front desk staff, delegate tasks, and maintain high service standards

candidate should have strong leadership skills, excellent communication, and experience in front office management. If you have a passion for customer service, team leadership, and operational efficiency, we’d love to hear from you!

Roles & Responsibilities

Supervise front desk staff and ensure exceptional service delivery.

Monitor and improve front office operations for efficiency.

Maintain the cleanliness and organization of the front desk area, ensuring all equipment is functioning properly.

Resolve customer inquiries and complaints in a timely manner.

Train and mentor front desk employees to enhance performance.

Ensure compliance with hotel/office policies and safety regulations.

Maintain accurate records of guest interactions, payments, and reports.

Coordinate with housekeeping and maintenance for seamless operations.

Implement strategies to enhance guest satisfaction and brand reputation.

Manage schedules, task assignments, and performance evaluations for front desk staff.

Requirements & Skills

Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

Proven experience as a Front Office Manager, Reception Manager, or similar role.

Strong leadership, problem-solving, and multitasking skills.

Excellent communication and interpersonal abilities.

Proficiency in front desk software and reservation systems.

Ability to handle high-pressure situations and resolve guest concerns efficiently.

Knowledge of customer service best practices and hospitality standards.