Summary:

The Front Desk Manager is responsible for the day-to-day supervision and performance of the front office staff across our orthopedic practice. This role ensures smooth patient flow, consistent execution of front office protocols, and a high level of patient satisfaction. The ideal candidate is a proactive leader with healthcare experience who can mentor staff, streamline workflows, and maintain accountability across all front desk operations.

Key Responsibilities:

• Oversee front desk operations, including check-in/check-out, appointment scheduling, insurance verification, and patient communications.
• Supervise, train, and evaluate front desk staff, ensuring a strong understanding and consistent implementation of practice protocols.
• Develop and manage front desk schedules, PTO requests, and ensure adequate coverage across clinic locations.
• Conduct regular audits to verify that workflows are being followed correctly, such as co-pay collection, patient registration accuracy, and authorization processes.
• Identify operational inefficiencies and implement process improvements to optimize the front office experience for both patients and staff.
• Address patient concerns related to the front desk with professionalism and empathy, escalating when needed.
• Coordinate with clinical leadership to ensure cohesive patient flow and alignment between clinical and administrative teams.
• Track front desk performance metrics and provide reports or updates to leadership.
• Lead or assist in the rollout of new systems, processes, or software as needed.

Qualifications:

• 2+ years in a healthcare setting, with experience in front office operations and staff supervision.
• Strong leadership, communication, and conflict-resolution skills.
• Detail-oriented with the ability to conduct and act on operational audits.
• Proficiency in electronic medical record (EMR) systems and Microsoft Office Suite.
• Knowledge of insurance processes, authorizations, and HIPAA compliance.

High level of professionalism, adaptability, and customer service focus.