Position Overview:

As our Front Desk associate you will be the first point of contact for current and prospective students, playing a crucial role in the smooth daily operations of our flight school. You will be responsible for assisting new students with the enrollment process, providing excellent customer service via phone and in person, and coordinating introductory discovery flights.

Responsibilities:

• Serve as the welcoming face and voice of the flight school, greeting visitors and answering phone calls professionally and courteously.
• Assist new students with the enrollment process, including providing information, processing paperwork, and setting up their accounts.
• Schedule introductory discovery flights for prospective students, coordinating instructor and aircraft availability.
• Maintain accurate student records and scheduling information.
• Handle general administrative tasks such as filing, photocopying, and managing incoming and outgoing mail.
• Process payments and maintain basic financial records.
• Maintain a clean and organized reception area.
• Assist with other tasks as needed to support the overall operation of the flight school.

Qualifications:

• High school diploma or equivalent required.
• Proven experience in a front desk, administrative, or customer service role.
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time-management skills with the ability to multitask and prioritize effectively.  
• Proficiency in basic computer applications  
• Ability to learn and utilize scheduling software (training will be provided).
• A positive attitude and a professional demeanor.
• Interest in aviation is a plus, but not required.

Compensation and Benefits:

• Full-time position.
• Competitive hourly wage