Skills:
Customer Service, Communication, Organization, Problem-Solving, Time Management, Attention to Detail, Multitasking, Leadership,

ob Description

Role and Responsibilities: Responsible for all kind of transactions for any group that arrives at PLaY. Provide all

the right information of prices and packages of the day. Responsible for providing all T&C information prior to

receive payments.

Cash Handling

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and
  
  

that there is adequate change.

• Maintain clean and orderly check in-checkout areas.
  
  

O Answer customers' questions, and provide information procedures or policies.

O Guide customers with the products at the completion of transactions.

O Sort, count, and wrap currency and coins at the end of the day.

O Compile and maintain non-monetary reports and records.

Time

• Be aware of the bookings for the day and any specific requirements
• Check the following week schedule and prepare adequately
  
  

Customer Service.

• Responsible for all walk-ins and group bookings coming to PLaY as the first point of contact.
• Ensure excellent customer service and quality delivery.
• Greet customers at the entrance and organize the initial registration and plan of action.
  
  

Maintenance

• Co-ordinate with staffs for any issues related to equipment/inventory for the day.
  
  

Customer Feedback

• Ensure any feedback received from any customer brought to the notice of the relevant reporting head