Job Title: Customer Support Representative

Location: CG Road, Ahmedabad

Job Type: Full-Time | Rotational Shifts

Job Summary:

We are seeking a customer-focused and multilingual professional to join our support team as a Customer Support Representative. In this role, you will provide assistance to customers via phone, email, and chat across multiple languages. You will be responsible for ensuring timely and accurate responses, escalating potential complaints, and maintaining up-to-date customer records.

Key Responsibilities:

• Provide responsive and effective support to customers in multiple languages via phone, email, or chat.
• Ensure customer inquiries are resolved promptly and accurately, following company protocols.
• Identify and escalate unresolved or sensitive issues to supervisors as appropriate.
• Maintain accurate and up-to-date customer information in the CRM system.
• Meet or exceed performance metrics related to response time, resolution, and customer satisfaction.
• Collaborate with internal teams to address and resolve complex customer concerns.
• Stay up to date with product knowledge and process changes.

Required Skills & Qualifications:

• Language Proficiency: Fluency in English.
• Freshers with good English communication skills can apply.
• Customer Service Experience: 6 Months – 2 years of experience in a customer support/call center environment is preferred.
• Communication: Excellent verbal and written communication skills across different channels.
• Problem-Solving: Strong analytical and critical thinking skills to resolve customer issues efficiently.
• Technical Aptitude: Comfortable using CRM tools and support platforms (e.g., Zendesk, Salesforce, Freshdesk).
• Multitasking: Ability to handle multiple conversations and tasks in a fast-paced setting.
• Empathy & Patience: Strong interpersonal skills and the ability to remain calm and courteous during challenging situations.
• Time Management: Excellent organizational and time management skills.
• Adaptability: Willingness to work flexible hours, including nights, weekends, and holidays.

Shift Timings:

Candidates must be open to working any of the following rotational shifts:

• 07:00 PM – 04:00 AM
• 11:30 PM – 08:30 AM
• 04:30 AM – 01:30 PM
• 06:00 AM – 03:00 PM
• 11:00 AM – 08:00 PM
• 12:00 PM – 09:00 PM
• 02:30 PM – 11:30 PM
• 09:00 PM – 06:00 AM

Additional Information:

• Work Environment: On-site

Benefits:

• Leave Encashment
• One Time Meal
• Rewards and Recognition
• Yearly Appraisal
• Provident Fund