Description

The Fraud Program Manager manages programs such as identity fraud and coordinates vendors, internal resources, technology and plans business strategy. This position also oversees a single Fraud channel initiative.

Here's what you can expect from the job and what you need to be successful:

Job Duties:

• Monitor, identify, and measure fraud risk across the organization to determine the effectiveness of key controls for existing technology and processes
• Provide subject matter expertise on cross-departmental projects, process improvement initiatives, and new product and service deployments, including channel, technology, and/or vendor
• Partner with Compliance, Legal, IT, and other governing stakeholders to ensure credit union policy and regulatory requirement are taken into consideration; coordinate routine updates on related policies and procedures
• Develops and maintains fraud policies and procedures with the objective driving compliance across the organization
• Review and manage vendor relationships in conjunction with the Vendor Management team
• Stay abreast of new and emerging risks, trends, practices, and issues related to fraud process and technology
• Provide regular status reports to the executive team, senior leadership, and key stakeholders on the progress of the fraud program
• Partner with the Learning and Development to create a training curriculum to raise fraud awareness across the credit union
• Provide support and reporting to counterparts in the department and across the credit union using the technology assets that are under management in the program
  
  

Essential Skills:

• Minimum Education: High School Diploma; Bachelor’s degree preferred
• Minimum 2 years’ experience in design or redesign of complex cross functional process flows
• Demonstrated ability to successfully communicate and collaborate across multiple functions, third party vendors, service providers, and external resources
• Ability to foster strong internal and external business relationships
• Ability to develop and leverage key performance metrics and data to provide insights and make strategic business recommendations
• Broad knowledge of credit union operations, including functions, products, services, and regulations
• Working knowledge of Microsoft Office Suite and reporting/analytics software such as SQL and Tableau
• Certification/License: PMI, PMP, or equivalent certification, Certified Fraud Examiner are preferred
  
  

Location: Hillsboro OR Rocklin Corporate Office

Target Compensation in Hillsboro, OR: $67,000 to $74,000 annually + annual bonus

Target Compensation in Rocklin, CA: $73,000 to $82,000 annually + annual bonus

Benefits options include:

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)
  
  

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First Tech is not currently offering Visa sponsorship for this position

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