Duties and Responsibilities * Coordinates support for franchise partners with Design and Construction for PIP support. * Orchestrates inn openings, property transfers, and ownership changes with existing and new franchisees including, but not limited to, pre-opening visit, MIG (Move In Guide) completion, PIP (Property Improvement Plan) requirements, and Shift 4 contract. * Networks franchise partners with approved FF&E, soft goods, signage, and photography vendors. * Works closely with other departments (i.e. distribution services, legal, training, revenue management, sales, and marketing, etc.) to provide operational support for franchise partners. * Reviews inn level rate strategies, marketing strategies, and quality/service standards to ensure the inn meets brand goals. * Coordinates and conducts conference calls, meetings, and training sessions as required. * Promotes growth, upholds brand standards, policies, and procedures, and implements brand initiatives. * Acts as trainer and coach for franchisees in the area of customer service and guest relations, i.e. (Market Metrix), TripAdvisor, and INNcompass. * Promotes company programs including, but not limited to, REDvenue Optimizer, RediSales Force, and Call Forwarding. * Tracks and maintains regional data including, but not limited to, completion of PIP phases, brand-compliant standards, and OTA participation. * Facilitates brand website compliance, changes, and requests. * Analyzes financial reports of the franchise operations department including, but not limited to, STR, PACE, and Early Bird Reports. * Determines short and long-term planning and assessing of quality matrixes to ensure quality standards are met. * Communicates franchise agreement amendment requests to SVP for review/approval. * Assists Accounting department with the collection of outstanding invoices. * Sets goals, monitors work and evaluates results to ensure that departmental and organizational objectives and operating requirements are met and in line with the needs and mission of the organization. * Ensures franchise partners, FAC members, owners, and operators' business support needs are met. * Nurtures relationships between franchise partners and operations team members to meet brand goals, strategies, and initiatives. * Attends hospitality conventions including, but not limited to, AAHOA meetings, AAHOA town halls, grand openings, tradeshows, brand conferences, and regional meetings as needed or requested. * Meets budget/expense goals and codes expenses accurately and timely. * Completes a minimum of 2 property visits per year and submits written FVR (Franchise Visitation Report) to SVP. * Conducts at least 1 GuestRedi inspection per property each year and submits inspection report to SVP. Inns not meeting brand standard quality or service goals may require additional visits per year. * Facilitates inn tours with SVP and/or other members of senior management as requested. Completes inn tour binders with comprehensive inn data for review by SVP/senior management. * Assists fellow RVPs/FODs as the need arises with inn openings, transfers, and other assigned duties. * Performs other duties as assigned. Qualifications * Bachelor's degree in a related field or equivalent work experience. * 5 years of hospitality hotel operations experience with a proven track record. * Hotel franchise operations experience preferred. * Goal-oriented and self-motivated individual with excellent relationship-building skills. * Ability to work with different cultural backgrounds. * Home-based position requiring 90% travel. Relocation may be required. * Availability on nights, weekends, and holidays to serve the needs of franchise partners and the needs of the business organization. * International travel as directed. * Analytical and critical thinking skills with an advanced understanding of cash flow and profitability. * Ability to evaluate and make recommendations based on market supply and demand characteristics. * Ability to effectively multi-task and operate with little or no supervision. * Ability to lead and motivate others with different levels of skills sets, experience, and cultural differences to achieve brand goals. * Excellent verbal and written communication, presentation, and reporting skills. * Computer literate and proficient in Microsoft Office.