About SQUID

SQUID is building the future of consumer engagement. Our platform connects 500k+ users to the brands they love through loyalty, discovery, and meaningful digital experiences. With our newest product, Wave, a cross-ecosystem loyalty points system—we’re unlocking new levels of brand participation and user value.

Our Engagement Team, led by our Co-founder & Chief Customer Officer (CCO), sits at the heart of the company. It touches everything from consumer marketing and support to success, product design, and go-to-market strategy. The team owns some of our most important KPIs, including user growth, engagement, retention, customer satisfaction—and now, the design and launch of Wave.

We’re scaling fast and gearing up for our Series A raise. To support this, we’re hiring a PM / Founder’s Associate to bring structure, consistency, and operational power to the team.

Why this Role Exists

Our CCO is across a huge range of responsibilities- from board meetings and big partnerships to product reviews and problem-solving. At the same time, the Engagement Team is expanding and taking on more projects across multiple objectives.

We’re bringing in this role to:

• Drive clarity and follow-through across multiple parallel initiatives
• Build operational systems that enable speed and quality at scale
• Free up the CCO’s time to focus on the highest-leverage work
• Bring consistency to how the team plans, executes, and reports

This is a rare chance to get close to the engine room of a fast-scaling startup, gain deep cross-functional exposure, and help build the foundations of a successful Series A company.

The Mission

Your mission is to ensure that the CCO’s goals and vision are organised, communicated, delegated, and executed.

You will:

• Keep projects moving forward and on track
• Build structure in a high-velocity, high-ambiguity environment
• Improve operational systems and help define better processes
• Create time and focus for the CCO by owning execution and reducing uncertainty
• Act as an internal operator who helps the team stay aligned, accountable, and high-performing

What You’ll Do

• Project Planning & Tracking
• Create project plans, timelines, Gantt charts
• Set up and maintain tracking tools (e.g. Confluence, Monday.com)
• Ensure team members are clear on goals, timelines, and responsibilities
• Executive Support & Team Coordination
• Work side-by-side with the CCO to help drive priority initiatives
• Track team performance against KPIs and projects
• Help coordinate consumer marketing, customer success, support, product design and GTM
• Recruitment & HR Operations
• Screen CVs, manage interview scheduling and hiring pipelines
• Support people processes and team rituals
• Operational & Process Improvement
• Identify inefficiencies across functions like customer support, design, and GTM—and propose clear, scalable solutions
• Write business cases for operational changes and drive implementation
• Work cross-functionally with data, product, or engineering to support light integrations or tooling where needed
• Own the PM-side of low-tech or lightly technical projects- ensuring requirements, timelines, and outcomes are clear and delivered
• Create SOPs, playbooks, and internal documentation to help the team move faster and with more clarity

You’ll Thrive in this Role If You Are...

• A natural planner, organiser, and doer
• A calm, steady presence in a fast-paced environment
• Detail-oriented but able to simplify and keep things moving
• A proactive problem-solver who takes initiative and ownership
• Emotionally intelligent, clear communicator, and great with people
• Able to gently but firmly hold others accountable
• Comfortable working closely with a creative, high-output founder
• The yin to a fast-moving, creative yang—bringing clarity, follow-through, and structure

Experience We’re Looking For

• 2+ years experience in project coordination, operations, EA to exec, or PMO-type roles
• Familiar with startup pace and ambiguity
• Strong experience with productivity and PM tools (e.g. Notion, Confluence, Asana, Monday)
• Strong written communication and ability to synthesise information quickly
• Bonus: training or certification in project management or operations
• Bonus: experience supporting hiring, people ops, or team management

Growth Path

This is not a graduate or junior assistant role. It’s a chance to step into a key operational position and grow with us. For the right person, this role can evolve into Chief of Staff, Head of Ops, or even a COO-type role within the Engagement Team or wider company.

Our Values

• Together is better – We collaborate, an challenge ideas rather than people
• Adopt, adapt, improve – We learn fast, progress >> perfection
• Give your very best – We care deeply about quality and impact
• Dream big – We have a huge opportunity and we're ambitious with our goals
• Transparency is key – We work in the open, communicate clearly and honestly, and own our outcomes

Working at SQUID

• Based in our Dublin HQ in Pearse Street
• 1 WFH day per week
• Expected salary €50,000-€55,000
• ESOP
• High-growth, high-impact environment
• Direct exposure to founders and company strategy
• A chance to help build something people love

Data Processing Notice

By applying for this role, you consent to SQUID processing your application data for recruitment purposes. This may include sharing information with trusted third-party tools (e.g. our applicant tracking system or hiring platforms) to manage the hiring process efficiently and securely. Your data will be handled in accordance with data protection regulations.