Forward Deployed Engineer Experience: 5-9 years Location: San-Francisco/Bay-Area (relocation bonus available) Job Type: Full-time About Klarity Klarity (YC S18) automates Unstructured-Document workflows using GenAI. Klarity also accelerates Business Understanding with GenAI using video walkthroughs - from Compliance to Advisory to Transformation to Training. Our vision is a future of Exponential Organizations - companies that can hyper-scale without vast operational teams of humans reading documents. Our customers include companies like Cloudflare, CrowdStrike, DoorDash, and Zoom. They use Klarity to 1) save time and money, 2) reduce compliance risk 3) speed up manual contract review and 4) Transform business with AI-delivered expert documentation across all departments. But talk is cheap, so try our demo! We found strong Product Market Fit in 2020 and just raised a $70m Series B in June 2024. We are looking to add a brilliant, entrepreneurial Forward Deployed Engineer to the team! Our Gen AI journey: Founded in 2017, we shipped multiple NLP/ML product iterations pre-chatGPT. In 2023 we rebuilt our core AI platform using GenAI. We're not your average Gen AI startup, gradually layering LLMs on. We're all in. We have more than 15 unique LLM use-cases in production with 10+ LLMs under the hood. We have shipped multiple first-of-its-kind customer experiences including video workflow analysis, natural language analytics, complex table parsing, and table-matching. To date, we have processed 600,000+ documents through our GenAI platform. You will enjoy this role if: * You tinker: you embrace AI mindset and constantly seek AI technologies to solve different problems * You are obsessed with AI and frequently spend your free-time thinking about how AI will change the world. * Growth mindset: You will seek out uncomfortable experiences in service of your own growth * You're seeking a culture of breakneck iteration and constant change. We shipped this demo < 12 hours after the GPT-4 launch :) * You thrive in finding creative solutions to ambiguous problem statements, rather than wanting to "stay in your lane" * You're not indexing on work-life balance; You prefer an environment of like minded, ultra-committed, live-and-breath AI people. * You enjoy close collaboration, care about people and want to build strong bonding with your teammates. In this role, you will: * Engage with Customers * Collaborate closely with customers to understand their unique requirements. * Suggest and implement tailored solutions to address their pain points. * Configure, customize, troubleshoot, and enhance our core platform to exceed customer expectations. * Solve tough problems * Identify and resolve complex technical issues during customer implementations and ongoing usage. * Own the entire lifecycle of issue management-from identification and triaging to resolution. * When necessary, collaborate with cross-functional teams to ensure speedy and effective solutions. * Continuously Improve (Kaizen) * Drive enhancements across our tech stack to improve customer engagement and adoption. * Be versatile across frontend, backend, databases, queues, and infrastructure to implement impactful changes. * Proactively suggest innovations that elevate our platform and services. * Write, review, and maintain clean, maintainable code, ensuring best practices and coding standards are followed. * Grow rapidly * Bring incredible energy, passion, and a hunger to make a difference. * Embrace multiple responsibilities with independence and initiative. * Thrive in a dynamic environment where your contributions directly influence our success. Qualifications: * Demonstrated expertise in developing production-grade Python applications and building scalable, enterprise-grade software systems. * Proven track record of working with complex full-stack systems, from backend services to responsive user interfaces, with cloud-native, distributed systems, with proficiency in technologies like AWS, GCP, containerization, and asynchronous messaging frameworks (e.g., RabbitMQ). * Have a deep understanding of customer needs and a passion for delivering solutions that delight; have exceptional ability to manage client relationships with superb communication and interpersonal skills, with a collaborative approach to working with cross-functional teams. * Strong analytical and problem-solving skills to craft elegant solutions; obsessive attention to detail and a commitment to excellence. * Have the startup mentality with readiness to wear multiple hats; ability to thrive in a fast-paced, dynamic environment. * Ability to hold strong opinions but remain humble and flexible, always open to learning and adapting. * A passion for building innovative software solutions that drive business impact, with a continuous desire to learn and improve. Benefits: * Equity in addition to cash compensation * Medical, Dental, and Vision insurance * 401k * $100 Monthly Wellness budget * Annual Learning budget * SF/Bay-Area Relocation bonus (where applicable) Join Klarity and be part of a team that is pushing the boundaries of AI and transforming how companies handle unstructured documents. Klarity is an equal opportunity employer. Klarity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.