Job Title: Foreclosure Customer Service Associate

Location: Phoenix, AZ

Industry: Legal

Pay: $19-20 per hour

About Our Client:

Our client is seeking a Foreclosure Customer Service Associate to join their team. This role requires experience in foreclosure processes and a strong background in customer service. The ideal candidate will have excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently.

Job Description:

This position involves handling inbound calls from borrowers regarding defaulted mortgages, providing exceptional customer service, and managing mortgage accounts using vendor-related software. The candidate must maintain professionalism, accuracy in documentation, and strong problem-solving skills.

Key Responsibilities:

• Handle inbound calls from borrowers regarding defaulted mortgages
• Provide clear, professional, and empathetic customer service
• Manage and track mortgage accounts using vendor-related software
• Maintain accuracy in documentation and communication
• Work independently while ensuring all deadlines are met
  
  

Qualifications:

• Previous experience in foreclosure is required
• High School Diploma or equivalent
• Strong computer proficiency, including Microsoft Office (Outlook, Excel, Word)
• Typing speed of at least 50 WPM
• Experience in the mortgage, escrow, servicing, or foreclosure industry is preferred
• Strong attention to detail and problem-solving skills
• Ability to stay calm and professional in high-pressure situations
• Excellent attendance and reliability
• Strong written and verbal communication skills
  
  

Additional Details:

• Full-time, contract-to-hire opportunity
• Comprehensive training provided
  
  

Perks:

• Comprehensive benefits package available upon conversion
• Growth opportunities within the legal industry
  
  

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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