Good business knowledge of Rates business and electronic trading principles (pricing, STP, valuation etc)
Good business knowledge on other fixed income products
Willing to learn and go outside the perimeter of knowledge Technical and Behavioral Competencies
Strong SQL: PL/SQL , Oracle
Knowledge of using Windows and Unix commands
Development : Excel macro and VBA is a must. Python, C++, java is a plus
Monitoring: Autosys, Geneos
Knowledgeable in ITIL processes Just be aware of:
Market Data mechanisms and protocols (RMDS, FIX, TOF)
Existence of used technologies: FIX, TCP/IP, TIBRV, MQSeries and other middleware Desirable:
Experience with ION Trading softwares (MMI, Sysadmin)
Experience on trading floor
Experience with traders' pricer support
Advanced knowledge of trade lifecycle
Advanced knowledge of Swaps, Bonds, Futures products Behavioural
Flexibility/Adaptability in working hours to cope with the business and team's needs
Analysis and communication
Ability to clearly explain technical issues
Ability to work under pressure in a changing environment
Capability to cope calmly with stressed users facing system issues
Strong sense of issue ownership and business accountability
Problem solving minded
Willingness to learn
Strong desire to investigate and resolve issues in the short term (workaround / setting up procedure) and Longer term (participate to the definition of proper fix)
Genuine interest in support
Interest to work in financial IT and learn the business.
Inquisitive mind
Good personal organisation to follow up simultaneously a very large number of support issues
Understand users' need and convert them to IT realisable Qualifications and Experience First class degree of top university or engineering school, with strong scientific background - mathematical or/and IT At least 2 years' experience in a similar role as Front office application support in Rates domain.
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