PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm's reach. PAI delivers tools and services for ATM portfolio owners & operators-retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs. Job Title Fleet Quality Control Manager Job Description GENERAL SUMMARY: Payment Alliance International is looking to hire a Fleet Quality Control Manager. This position is responsible for ATM and kiosk software/hardware quality control and testing processes, managing software repositories for customers and field dispatch teams, working with manufacturers to fix problems and develop feature enhancements, and ensure feature enhancements operate within SOW specifications while also serving the needs of the business. This person will also test, update, and manage software resources that ensure the health, security, performance, and compliance of the ATM Managed Services (AMS) fleet. ESSENTIAL DUTIES AND TASKS: * Test new software and hardware for ATMs and kiosks * Work with vendors to fix software/hardware issues for ATMs and kiosks * Manage software/hardware lifecycles and work with Fleet Manager to schedule/support updates as needed * Control new software release policies and processes * Establish and maintain testing benchmarks for software and hardware * Report on QC performance, issues, and department needs to leadership * Provide information to support budgetary and business reports as needed * Work with other functional managers to solve problems, and improve ATM and kiosks functions * Test Remote Monitoring Services (RMS), and work with IT team to ensure RMS systems are updated and functional * Work with vendors to fix and/or improve RMS systems as needed KNOWLEDGE, SKILLS & ABILITIES: The competencies required for success in the Fleet Quality Control Manager role include: * Action-oriented: Enjoys working hard: is action oriented and full of energy for things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others. * Informing: Provides the information people need to know to do their jobs and feel good about being a member of the team, unit, and/or the organization; provides individuals with information so that they can make accurate decisions; is timely with information. * Planning: Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. * Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets ore doe in less time than others; can attend to a broader range of activities. * Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. MINIMUM QUALIFICATIONS: * High School Diploma required, bachelor's in business administration or accounting preferred. * Experience will be considered as a replacement for college degree * Four or more years of experience in the ATM or Merchant Services industry preferred * Two years minimum experience in ATM software/hardware troubleshooting is required * Two years minimum experience in Quality Control and Testing of software and hardware is required * Knowledge of host-driven ATMs preferred * Knowledge of kiosk processes and functionality is recommended * Working knowledge of Microsoft Office, Word, & Excel * Travel required COMPUTER / APPLICATIONS SKILLS: * Microsoft Office Suite to include Outlook, Word, and Excel * Ability to learn other software programs quickly * Working knowledge of PAI Reports with some experience running reports is a plus WORKING CONDITIONS: This work is performed in a business office setting. The working environment can be distracting due to noise. Must be able to see, hear, speak and listen. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 10 pounds or less, which can be accommodated. About PAI Every employee in our organization has a specific role to play in the delivery of services to our customers and we empower our employees to do what it takes to meet the needs of the customer. Employees have the opportunity to work on a variety of projects and teams, including newly developing products and services, and be at the forefront of the industry. Working at PAI includes having meaningful work, a talented group of peers to partner with and learn from, and a culture that supports development, growth and a bit of fun! What's Next? Thank you for considering PAI, a subsidiary of Brink's, as your next employer. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at PAI. Like our Facebook and Instagram page or follow us on Twitter. PAI/Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. PAI/Brink's is also committed to providing a drug free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.