JOB SUMMARY The primary duty of a Field Service Technician is to implement complex proprietary computerized access control systems, safes, related peripherals, and various hardware and software applications. This job requires a mix of soft personal skills along with deep technical knowledge paired with strong diagnostic skills. You will be responsible for establishing rapport and comfort with customers as well as deploying, monitoring, diagnosing, and repairing a large software suite with an even larger array of hardware types. DUTIES AND RESPONSIBILITIES * Customer service oriented approach with importance on understanding customer operation procedures * Provide hardware and software solutions to solve customer access control scenarios * Ability to travel week-to-week, 80% of the year * Provide in person training to end users after system implementation * Performing advanced troubleshooting on AAGS proprietary products and software * Exercise professional judgment to discern customer concerns and needs for complex systems * Provide feedback to property personnel and internal superiors on resolution/next steps * Retrieve logs and provide detailed technical descriptions for bug reporting * Work independently with little oversight or support in remote locations * Collaborate with and support other departments as needed * Available for on-call assignments on a rotating schedule basis * Support and assisting AAGS certified contractors on-site and remotely * Manage high pressure situations with a professional demeanor * Provide high level end user support remotely or on-site * Other duties and special projects as assigned SKILL REQUIREMENTS AND PERFORMANCE CRITERIA * 3 to 7+ years of customer support or field technical experience * Must be flexible with scheduling * Ability to travel throughout US (drive and fly) * Exceptional organizational skills * Conscientious professionalism * Excellent customer service skills * Strong diagnostic/critical thinking skills * Clear and concise written communication * Understand Basic server / client relationship * Understanding of user authentication and privilege controls * DHCP and DNS in determining network identities * Use of basic network troubleshooting tools (Netstat, Ipconfig, Wireshark) * Basic low voltage systems (Voltage, Amperage, NO and NC contacts) * Comfortable with multiple tools hand tools Preferred Professional Skills: * Advanced knowledge of Windows, Windows server, VM OS and environments * Strong knowledge of Apple iOS * Strong knowledge of Android OS * Strong knowledge of wireless signal and RF networks * Familiar with IoT devices * Comfortable with multi-meter (Voltage, Amperage) * Previous technical/field support experience * Ability to read floor plans and electronic wiring schematics * Previous experience Service Now, Concur, and Microsoft Dynamics AX Education/ Certificate: * IT certifications * Bachelor degree or work experience equivalent #LI-VS1 We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access. As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences. Plano, TX, US, 75074 Chattanooga, TN, US, 37407 Houston, TX, US, 77041 Salem, VA, US, 24153 Jacksonville, FL, US, FL 32256 Hickory, NC, US, 27616 Lubbock, TX, US, 79423 -, DE, US, - El Paso, TX, US, 79935 Providence, RI, US, 02909 Aurora, CO, US, 80011 Irving, TX, US, 75063 Addison, IL, US, 60101-3020 West Valley City, UT, US, 84120 Rochester, NY, US, 14624 -, IN, US, - Charlotte, NC, US, 28277 Ventura, CA, US, 93003 Newton, NC, US, 28658 Louisville, TN, US, 37777 Burleson, TX, US, 76028 Peachtree City, GA, US, 30269 Reno, NV, US, 89502 Portland, OR, US, 97218 Mansfield, MA, US, 02048 Charlotte, NC, US, 28273 Fort Lauderdale, FL, US, 33309 -, NC, US, - West Chester, OH, US, 45069 Houston, TX, US, 77042 El Cajon, CA, US, 92020 Marietta, GA, US, 30064 Woodbury, NY, US, 11797 Bethlehem, PA, US, 18017 Franklin, IN, US, 46131 Russellville, AL, US, 35654 Baxter, MN, US, 56425 Upper Sandusky, OH, US, 43351 Woodbridge, NJ, US, 07095 Grand Prairie, TX, US, 75050 -, MN, US, - Columbia, SC, US, 29130 -, CT, US, - Las Vegas, NV, US, 89118 Woodland Hills, CA, US, 91367 Fort Lauderdale, FL, US, 33309 Raleigh, NC, US, 27615 Chattanooga, TN, US, 37421 -, MA, US, - Richardson, TX, US, 75081-6623 Bellevue, WA, US, 98007 Pharr, TX, US, 78577 Roseville, MN, US, 55113 Charlotte, NC, US, 28269 West Sacramento, CA, US, 95605 -, NM, US, - -, AK, US, - -, VA, US, - Phoenix, AZ, US, 85018 Monroe, NC, US, 28112 Hurst, TX, US, 76054 -, DC, US, - Sterling Heights, MI, US, 48312 -, MO, US, - Beavercreek, OH, US, 45434 Woodbury, NY, US, 11797 Pleasant Hill, IA, US, 50327 -, PA, US, - Irvine, CA, US, 92618-2215 -, ID, US, - -, AR, US, - Austell, GA, US, 30168 Riverside, CA, US, 92507 Redwood City, CA, US, 94063 Utah, UT, US, 84116 -, RI, US, - New Berlin, WI, US, 53151 Las Vegas, NV, US, 89118 Kennesaw, GA, US, 30144 Orlando, FL, US, 32811 Mesquite, TX, US, 75150 Hayward, CA, US, 94545 McAllen, TX, US, 78501 Commerce, CA, US, 90040 Spring Hill, TN, US, 37174 -, CA, US, - Philadelphia, PA, US, 19154 Colonial Heights, VA, US, 23834 Edgerton, KS, US, 66021 Lexington, KY, US, 40511 Albuquerque, NM, US, 87109 Denver, CO, US, 80239 Sacramento, CA, US, 95652 Fort Lauderdale, FL, US, 33334 Pittsburgh, PA, US, 15205 Des Moine, IA, US, 50313 Las Vegas, NV, US, 89118 Arden, NC, US, 28704 Greenville, SC, US, 29605 City of Industry, CA, US, 91744 Birmingham, AL, US, 35211 Pompano Beach, FL, US, 33073 Fort Worth, TX, US, 76140 Orlando, FL, US, 32804 Livonia, MI, US, 48150 -, NJ, US, - San Jose, CA, US, 95112 Oviedo, FL, US, 32765 Fremont, CA, US, 94538 Mission Hills, CA, US, 91345 Berlin, CT, US, 06037 Winston Salem, NC, US, 27105 Wyomissing, PA, US, 19610 Austin, TX, US, 78744 -, NY, US, - Baldwin Park, CA, US, 91706 Yuma, AZ, US, 85365 Chesapeake, VA, US, 23320 -, KY, US, - Muskego, WI, US, 53150 Phoenix, AZ, US, 85044 Cypress, CA, US, 90630 Charlotte, NC, US, 28216 El Paso, TX, US, 79936 Salt Lake City, UT, US, 84119 Las Vegas, NV, US, 89030 Milan, TN, US, 38358 Rancho Cucamonga, CA, US, 91730 Florence, MS, US, 39073 Fairfield, NJ, US, 07004-2135 Harrisburg, NC, US, 28075 Asheville, NC, US, 28806 Sunrise, FL, US, 33325 Alachua, FL, US, 32615 Charlotte, NC, US, 28273 Indian Trail, NC, US, 28079 Chandler, AZ, US, 85225 Jacksonville, FL, US, 32256 Columbia, MD, US, 21046 Butte, MT, US, 59701 San Francisco, CA, US, 94109 -, WA, US, - -, OK, US, - Lawrence, KS, US, 66046 Eastvale, CA, US, 91752 -, NV, US, - Houston, TX, US, 77040 Greensboro, NC, US, 27410 Jacksonville, FL, US, 32218 Remote, KS, US, - Coconut Creek, FL, US, 33073 Wood Dale, IL, US, 60191 Montgomeryville, PA, US, 18936 Milpitas, CA, US, 95035 Tucson, AZ, US, 85705 -, SC, US, - Carol Stream, IL, US, 60188 Montgomery, AL, US, 36108 Williamsport, MD, US, 21795 Austell, GA, US, 30136 Columbus, GA, US, 27105 Carrollton, TX, US, 75006 Hackensack, NJ, US, 07601 Simpsonville, SC, US, 29680 Bryan, TX, US, 77803 Huntington Beach, CA, US, 92647 Norcross, GA, US, 30092 Naperville, IL, US, 60563 Englewood, CO, US, 80112 -, MD, US, - Lake Forest, CA, US, 92610 Fremont, CA, US, 94555 -, VT, US, - Kernersville, NC, US, 27284-9163 Fresno, CA, US, 93727 Bristol, PA, US, 19007 Monroe, NC, US, 28112 Nashville, TN, US, 37207 Attleboro, MA, US, 02703 Carlstadt, NJ, US, 07072 Roseville, MN, US, 55113 -, CO, US, - Monroe, NC, US, 28110 Eden Prairie, MN, US, 55344 Round Rock, TX, US, 78665 Concord, NC, US, 28027 Elk Grove Village, IL, US, 60007 Monroe, NC, US, 28110 Danville, IL, US, 61832 Long Beach, CA, US, 90815 North Las Vegas, NV, US, 89030 -, NE, US, - Baldwin Park, CA, US, 91706 Danville, IL, US, 61832 Austell, GA, US, 30168 Auburn Hills, MI, US, 48326 -, IL, US, - Phoenix, AZ, US, 85043 Huntersville, NC, US, 28078 -, TN, US, - Colorado, CO, US, 80401 -, ME, US, - -, MS, US, - Albany, NY, US, 12205 North Charleston, SC, US, 29420 -, FL, US, - -, WV, US, - Easton, PA, US, 18040 Elk Grove Village, IL, US, 60007 Irving, TX, US, 75062 Tulsa, OK, US, 74116 Brookfield, WI, US, 53045 Manassas, VA, US, 20110 New Haven, CT, US, 06511 McKinney, TX, US, 75070 Kent, WA, US, 98032 Columbia, SC, US, 29203 -, AL, US, - Shawnee, KS, US, 66226 Orlando, FL, US, 32809 New Haven, CT, US, 06511 Kent, WA, US, 98032 East Rochester, NY, US, 14445 Memphis, TN, US, 38134 Rockwood, PA, US, 15557 Bristol, PA, US, 19007 Burlingame, CA, US, 94010 Phoenix, AZ, US, 85009 Raleigh, NC, US, 27610 Haltom City, TX, US, 76117 Anaheim, CA, US, 92806 Lewisburg, TN, US, 35613 Mason City, IA, US, 50401 -, ND, US, - Baldwin Park, CA, US, 91706 San Fransisco, CA, US, 94104 Inverness, FL, US, 34450 Albuquerque, NM, US, 87106 Hamilton, NJ, US, 08691 Austin, TX, US, 78753 Mocksville, NC, US, 27028 -, NH, US, - -, OH, US, - Peachtree City, GA, US, 30269 Athens, AL, US, 35613 Aurora, CO, US, 80011 -, MT, US, - -, WI, US, - Sacramento, CA, US, 95828 Westlake, OH, US, 44145 Meridian, ID, US, 83642 Hazelwood, MO, US, 63042 Brandon, FL, US, 33510 -, WY, US, - Dallas, TX, US, 75220 Houston, TX, US, 77040 Mooresville, NC, US, 28117 Tulsa, OK, US, 74116 -, HI, US, - -, TX, US, - Knoxville, TN, US, 37918 Brownsville, TX, US, 78521 Tempe, AZ, US, 85281 Monroe, LA, US, 71203 Shreveport, LA, US, 71107 North Wales, PA, US, 19454 Auburn, MA, US, 01501 Tallahassee, FL, US, 32303 -, LA, US, - West Bend, WI, US, 53095 Woodland Hills, CA, US, 91367 Knoxville, TN, US, 37921 St Charles, MO, US, 63303 Brownsville, TX, US, 78521 Houston, TX, US, 77055 East Syracuse, NY, US, 13057 Palm Beach Gardens, FL, US, 33410 -, MI, US, - Baldwin Park, CA, US, 91706 Scottsdale, AZ, US, 85260 Elkridge, MD, US, 21075 Los Angeles, CA, US, 91406 Maspeth, NY, US, 11378 Arlington, VA, US, 22209 Homewood, AL, US, 35209 -, IA, US, - -, GA, US, - Tallahassee, FL, US, 32303 Mequon, WI, US, 53092 -, AZ, US, - Scottsdale, AZ, US, 85260 East Moline, IL, US, 61244 -, UT, US, - Nashville, TN, US, 37204 Orlando, FL, US, 32809 Hanover, MN, US, 55341 Elkhart, IN, US, 46514 Denison, TX, US, 75020 New York, NY, US, 10010 Grand Rapids, MI, US, 77041 Phoenix, AZ, US, 85043 Rochester, NY, US, 14624 Memphis, TN, US, 38141 Kenosha, WI, US, 53142 Westerville, OH, US, 43082 Decatur, AL, US, 35601 Portland, OR, US, 97230 Las Vegas, NV, US, 89118 Las Vegas, NV, US, 89120 St. Rose, LA, US, 70087 Salt Lake City, UT, US, 84116 Elmhurst, IL, US, 60126 Ontario, CA, US, 91764 Anaheim, CA, US, 92805 -, OR, US, - Ceres, CA, US, 93507 Highlands Ranch, CO, US, 80129 Lititz, PA, US, 17543 Brooklyn Park, MN, US, 55445 -, SD, US, - Production & Skilled Trades Travel Required: 61%-100% Not applicable 25-May-2025 Nearest Major Market: Plano Nearest Secondary Market: Dallas