Job Tittle: Field Technical Support Rep

Location: Rochester MI 48307

Payrate:$25.24/hr

Duration: 12months

Job description:

Responsibilities

• Provides on-site client facing support; including installation, servicing, and repairing systems.

• Quality checks operational status of system equipment before deployment.

• Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.

• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.

Basic Qualifications

• 3+ of field support experience

• Hardware/software installation, support and troubleshooting

• Experience with Windows 10

• Experience with MS Office and OS365

• Configuring new PC’s/notebooks via SCCM imaging

• Ticket management experience

• iOS device familiarity

• Lift and carry up to 40lbs

Work Environment

• Office environment

• Walk up Kiosk support

• Vending and Locker resupply