Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
About This Role
The Field Support Manager performs a key role in developing the agent network in the Midlands. He/she is accountable for the management of the full Field Support team through coordination, training, and communications inter-departmentally to resolve any team performance relevant matters.
Roles & Responsibilities
- Bullet point list of roles and responsibilities, ordered from most to least time consuming
Position Requirements
- Building and developing the business of the Ria agent network across the 6 regions of the UK.
Responsible for the coordination of Field Support staff, management and review of the assigned regional portfolios and determining necessary training and advancement needs.
Educating employees on the use of software and hardware used in the Company’s day-to-day operations.
Partnering with local sales, operations, and marketing teams to plan and execute efficient training and development of existing businesses.
Active management of the set-up and training process of agents within the team.
Coordination and evaluation of the process of retraining and visits of existing agents.
Providing solutions and choosing correct interdepartmental communication channels where challenging matters arise.
Coordinating the process of rebranding of existing agents according to the Company’s Marketing department set policies.
Developing strong relationships with agents while working for their long-term commitment to the business.
Preparing/reviewing/improving weekly team plans to ensure the Company set targets are met.
Managing and regularly reviewing the distribution and assignment of agent portfolios within the team to maximize the set targets achievement.
Required Experience / Qualifications
Experience in the Money Transfer industry
Business development experience
Advanced understanding of the exchange rates and the impact that can have on businesses
Ba in business management related field or otherwise qualified by experience.
Availability to travel around the country as needed.
Advanced level knowledge of Microsoft Office Package (such as Excel, Word, Power Point)
Competencies/Skills
Communication Productive
- Strong communicator- oral, written and telephone skills
- Active listening skills
- Multitasking
- Planning
- Time Management
- Analytical skills
- Result driver
Personal Effectiveness
- Acts with integrity
- Customer Service Oriented
- Demonstrates adaptability
- Personal organisation
- Sensitive to cultural differences
- Resilient and tenacity
- Leadership skills
- Good business judgement
- Problem-solving skills
- Organization & Planning
- Analytical Thinking
- Initiative
- Results Oriented Technical
Microsoft Office
Interpersonal
- Influences others at all levels
- Relationship Management
- Diplomacy
- Customer relationship-orientated
- Teamwork
- Team building
Ria Money Transfer offers a competitive salary and benefits package. The reasonable estimated pay for this role ranges from
£24,000 - £26,000. Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience.
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.