• This role requires the candidate to be based in Southern California near the Ontario / Long Beach area, with the ability to travel up to 75% of your workday.**
  
  
  



Field Support Representative – Join Our Customer-Focused Team!

Are you a people person who loves being on the move? Do you thrive in fast-paced environments, enjoy solving problems, and find satisfaction in helping others? If so, we’d love to meet you!

We’re looking for a Field Support Representative who will be the friendly face and reliable support for our customers across a designated territory. You’ll be out in the field (up to 75% travel), ensuring that our customers are taken care of — whether it’s delivering training, solving technical issues, or simply making sure everything’s running smoothly.

What You’ll Be Doing:

• Traveling to customer sites and building meaningful relationships.
• Managing customer inquiries and orders quickly and accurately.
• Working alongside sales reps to tackle technical, inventory, and service needs.
• Providing on-site troubleshooting, product training, and ongoing support.
• Acting as the go-to person for customers — in-person, over the phone, or by email.
• Keeping tabs on customer interactions using tools like Salesforce and OneDrive.
• Partnering with internal teams (logistics, inventory, support, engineering — you name it!) to ensure everything runs like a well-oiled machine.
• Staying sharp on our products and services so you can deliver confident, informed support.
• Thinking ahead: suggesting process improvements and sharing feedback to make things even better.
  
  
  

What We’re Looking For:

• A high school diploma (bonus points for additional education or training in customer service or sales).
• 0–1 year of experience in customer service, support, or sales.
• Strong communication skills — you’re comfortable talking to just about anyone.
• Detail-oriented with strong organizational skills and the ability to juggle multiple priorities.
• Tech savvy — comfortable with Microsoft Office and CRM platforms (Salesforce experience is a plus).
• Independent and resourceful, but also a strong team player.
• Upbeat, adaptable, and always ready to learn something new.
• Comfortable hitting the road — this role requires travel up to 75% of the time.
  
  
  

Even Better If You Have:

• A bachelor’s degree.
• 1–3 years of experience in a similar customer-facing role.
  
  
  

Why You’ll Love Working With Us:

You won’t just be answering calls — you’ll be the bridge between our products and the people who rely on them. Every day will bring new challenges, new places, and new opportunities to make a difference.

Sound like your kind of role? Let’s talk.