A Big Data and investigative analytics organization is interested in hiring an exceptional and passionate Field Support Engineer.

As a Field Support Engineer, you will be:

• Providing the first level of technical support to the customers
• Performing the basic diagnosis and troubleshooting of hardware and software problems associated with service requests
• Tracking and Following-up on customer service requests, until they are closed
• Performing scheduled maintenance activity on hardware and software systems

For that mission you’ll need:

• At least 3 years of experience in the software or engineering industry
• Excellent communication and Fluent English
• Proactive, highly motivated individual

Experience in some of the following:

• Hardware knowledge and physical installation. Fault-finding to Field Replaceable Unit level
• Storage technologies SAN / NAS (e.g. Netapp and EMC)
• Windows server installation, configuration and administration (Win2k3 onwards)
• Active Directory configuration and administration
• Kubernetes configuration and administration
• Red Hat Linux configuration and administration
• VMware virtualization
• Database - Sybase ASE, Sybase IQ, Mysql, SQL server
• Networking Protocols and Infrastructure understanding
• Telecommunications protocols and technologies (GSM / GPRS / 3G / UMTS / 4G (LTE) / PSTN / SS7 / E1 / T1….)
• Analysis technology (Packet sniffing and capture. Data traffic and packet stream analysis tools)