Field Support Engineer I

Job Summary

The Field Support Engineer I provides second-level technical support and technology integration for field servers, hardware, storage, networking, and virtualization. This role involves troubleshooting, IT project participation, and ensuring smooth technology operations with minimal supervision.

Responsibilities

• Provide technical support for Windows computers and some iPads.
• Assist with workstations and printer mapping (Xerox handles printer support).
• Perform imaging using SCCM and manage mobile devices with Intune.
• Document and track assets in Sharewell (ticketing system).
• Troubleshoot and optimize local infrastructure components.
• Support IT projects, including new site setups and closures.
• Deliver basic training on IT-sponsored applications.
• Participate in on-call support and asset management, including legal compliance.
• Collaborate across teams and provide excellent customer service.
• Other duties as assigned.

Qualifications

• Bachelor’s degree in Computer Information Systems or equivalent experience.
• 3+ years of experience supporting Microsoft products.
• Microsoft Certified Professional (MCP) preferred.
• Ability to travel up to 40%.

Skills

• Basic troubleshooting of servers, WAN, LAN, and virtualization.
• Strong analytical and problem-solving skills.
• Good communication and documentation abilities.
• Proficiency in MS Office 365 (Word, PowerPoint, Excel, Outlook, OneNote, SharePoint).