Location: New South Wales, Australia - remote role

Employment Type: Full-Time | Based On-Site with the Customer

Join us in Powering Critical Communications

We're looking for a highly capable and customer-focused Field Support Engineer to provide expert technical support and advisory services to key clients under contractual support agreements.

This role offers a unique opportunity to become a trusted advisor, ensuring our clients receive outstanding service and support across their critical communications networks. You'll work directly with customers to troubleshoot, test, and optimise radio communications systems and software, helping ensure top performance and reliability in the field.

Key Responsibilities

• Customer Advisory: Build strong technical relationships, provide strategic advice, and support the rollout of software and system upgrades through regular on-site engagement.
• Verification & Validation: Test and evaluate network and terminal components to ensure quality, performance, and integration with customer systems.
• Documentation: Accurately document issues, investigations, and resolutions; produce clear technical communications and follow formal incident and problem management processes.
• Issue Resolution: Lead the resolution of technical issues by coordinating with internal teams, tracking open items, and keeping customers informed throughout the process.
• Profile Management: Manage and review radio system configurations, develop test plans, and oversee updates through structured change management procedures.
  
  

About You

Required Qualifications & Experience:

• Engineering degree or equivalent experience in a related field.
• At least 3 years' experience in ICT or wireless communications.
• Practical knowledge of P25, DMR, and analogue radio systems, including RF design, installation, and support.
• Experience working with Land Mobile Radio equipment, simulcast systems, trunking, and LTE technologies.
• Familiarity with ITIL Service Management principles.
  
  

Preferred Skills

• Strong understanding of radio terminal programming and configuration.
• Basic scripting or software experience (e.g. UNIX, Python).
• Excellent troubleshooting, time management, and communication skills.
• A customer-first attitude and willingness to go the extra mile.
  
  

Perks of working with us

• We prioritise your wellbeing through health insurance.
• The opportunity to join a globally recognised critical communications provider.
• Opportunities for professional development and growth.
  
  

About The Company

For more than 50 years, Tait Communications has been designing, delivering and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe.

Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

For more information about the company, our products and solutions offered to our customers, please visit our website: www.taitcommunications.com

How To Apply

If this role is of interest to you, apply now with your CV and Cover Letter

We are an equal opportunity employer and encourage applications from candidates of all backgrounds.

Applications will close Friday 2nd May 2025

Job Posted by ApplicantPro