Job description

RideOnTrack is a fast-growing technology company specializing in mission-critical communication systems. Our innovative solutions are utilized by customers in sectors where reliable telecommunication is crucial, including railways, public safety, and disaster relief. With a strong emphasis on cutting-edge technologies, we provide solutions like Dispatcher systems, IoT edge computing, Gateway solutions, and Digital Mobile Radio (DMR). Our team thrives on innovation, excellence, and a customer-centric approach, translating complex requirements into robust, state-of-the-art systems.

We are seeking a motivated and versatile Field Support Engineer to join our team in Geel, Belgium. In this role, you will ensure the continued operation and health of our systems installed at customer sites, provide in-depth analysis and root cause investigation for reported issues, and maintain a broad understanding of our solution portfolio. You will work closely with customers through our Jira Service Desk ITSM system or relevant customer systems, ensuring timely and effective resolution of tickets.

Responsibilities

• Maintain operational readiness of our deployed systems in the field.
• Monitor, diagnose, and resolve technical issues, ensuring system health and reliability.
• Conduct analysis and root cause research for issues logged via our Jira Service Desk ITSM
• system.
• Act as a generalist with a comprehensive understanding of our technology solutions and
• their integration.
• Bridge the gap between non-technical Users and R&D Engineers by ensuring clear,
• accessible, and accurate communication in both directions.
• Collaborate with internal teams and customers to implement solutions and enhancements.
• Identify opportunities to improve the product and elevate the customer experience.
• Ensure compliance with company and industry standards in all support activities.

Qualifications

• A Bachelor’s or Master’s degree in Computer Engineering, IT, or a related technical
• field.
• Proficiency in technical troubleshooting, with experience in Jira or similar ticketing
• systems.
• Strong analytical and problem-solving skills with a customer-focused approach.
• Proven experience in system support or a related field, preferably in a high-tech or
• mission-critical environment.
• Fluent in Dutch, French, and English, both written and spoken.
• Excellent organisational and interpersonal skills.

Our offer

• An opportunity to work in a small team within a fast-growing, innovative scale-up
• environment.
• A collaborative and inspiring workplace at the Cipal Innovation Centre in Geel.
• Competitive salary and benefits exceeding market standards.
• Opportunities for career development in an international setting.
• The chance to directly impact the performance and satisfaction of our customers through
• your work.

https://www.rideontrack.com/company/careers/