Title: Field Service Engineer

Location: Hoffman Estates, IL (when not traveling)

Hire Type: Direct Hire

Travel: 50 - 80% (domestic and international)

Target Pay Rate: $40.00 - $43.00/hour (plus overtime pay)

Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401(k)

Overview:

Sterling has helped build careers for thousands for professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S.

Job Summary:

The Field Service Engineer performs functions to provide capital equipment maintenance, repair, qualification protocol execution, calibration, and training services for customers in US or Internationally.

Job Duties:

• Plan assigned customer service needs, contact customers to obtain information to determine tools, instruments and parts that may be needed in the field and arrange travel needs.
• Meet customer personnel to determine equipment problems, perform diagnostic tests involving mechanical, electrical, electronic, pneumatic, and hydraulic systems.
• Troubleshoot and diagnose problems and take corrective action involving replacing defective parts and machine components, reprogramming control systems and reviewing units as necessary.
• Provide protocol services for customers, perform equipment qualification procedures at home office and at customer site, identify and correct problems as required.
• Calibrate equipment according to customer schedule apply test procedures and adjust equipment to meet standards.
• Provide on-site operation, maintenance, and preventive maintenance.
• Make courtesy calls to customer sites as available.
• Respond to customer calls regarding equipment problems, determine nature of problems and recommend corrective action.
• Run lab and factory acceptance tests for customers, set up equipment, run product and check specifications.
• Conduct on-site seminars for equipment operation and process optimization.
• Prepare service and expense records as required.
• Perform other related duties as assigned.

Qualifications:

• Bachelor of Science in Engineering, or 4 years of equivalent work experience preferred.
• Experience installing and servicing capital equipment.
• Electromechanical proficiency.
• Ability to read blueprints and electrical schematics.
• Familiarity working with Programmable Logical Controllers (PLCs).
• Some knowledge of RS Logix.
• Experience working with Digital Multimeters, temperature probes, pressure gauges.
• Familiarity working with high voltage devices.
• Experience with troubleshooting.
• Ability to travel 50% - 80%, domestically and internationally.