What's the job?
**The ideal candidate will reside in the Portland, OR area**
The principal function of the Field Service Representative is to coordinate, perform and provide reports regarding on-site inspections. This position also requires technical knowledge of proper application methods for siding and roofing products. Problem solving skills/knowledge while on-site is a must. This position requires the ability to train siding installers and roofers concerning proper installation methods. This position requires the ability to stay calm in sensitive situations while performing inspections or while speaking to customers on the phone.
Inspect roofing, siding (and other products deemed necessary by CertainTeed management) at the request of CertainTeed Technical Services (Roofing), Warranty and Technical Services (Siding) and/or at the request of a plant Quality Manager. Initiate and file a report based on inspection observations. Must be able to diagnose a claimed issue while in the field performing inspections. T
This requires a high level of problem solving skills and building envelope technical expertise. Must be able to stay calm in sensitive situations in the performance of your inspections. Provide onsite training as needed for warranty related repairs and concerns directly to the contractor. Additional responsibilities that are assigned by the Technical Services Manager or the Field Service Supervisor must be completed in a timely manner. Also, to perform assigned administrative tasks such as reports and other assigned tasks within time restraints.
60% Perform on-site diagnostic inspections of roofing and siding systems, product claims and extended warranties. Operate a drone for inspection data collection.
15% Provide objective and detailed documentation in preparation of on-site inspection reports.
5% Complete and maintain the FAA required licensing for drone operation.
10% Coordinate site visits, provide assigned reports/tasks within a timely manner.
10% Support Portland Quality Lab warranty claim function as assigned.
Must be able to safely climb ladders and traverse uneven roof surfaces (with slopes up to 6/12) in many different climates. Must be able to perform job duties in all climates and on active construction sites.
What do you bring?
The minimum level of formal education would be an Associate’s degree and/or 4 years of field inspection or roofing experience.
Strong skills with Microsoft office products such as Outlook, Excel, PowerPoint and Word.
What are our perks?
We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Our menu of flexible options includes, but is not limited to:
Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $70,000.00 to $108,000.00 per year. However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
I
n addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 9% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) for this position, is $76,300.00 to $117,700.00. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.
Why work for us?
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed.
Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world’s largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com