THE ROLE

We are looking for a motivated and driven Field Support Operations Specialist to join our Field Service Operations team. This is a critical role, responsible for coordinating with schools as well as scheduling and supporting our Field Service Technicians and our camera fleet across the country. This person will have ownership over a service visit from inception to resolution, ensuring the technician and school are supported throughout the full process. The ideal candidate will have a strong technical background, exceptional organizational and communication skills, and the ability to multi-task and execute coordination and support efforts in a fast-paced, customer-focused environment.

THE OUTCOMES WE EXPECT:

Outcome 1: Ensure seamless execution of all service visits, Installations, break/fix, and preventative maintenance by owning coordination efforts from start to finish while supporting technicians and schools throughout the process.

Outcome 2: Provide outstanding technical and operational support to technicians in real-time to ensure Pixellot cameras are operational post-service visit.

Outcome 3: Maintain accurate records of all service activities including scheduling, communications, visit outcomes, and Pixellot system updates in Salesforce and other internal systems. This will ensure clarity, accountability, and high service quality.

IN THIS ROLE YOU CAN EXPECT TO..

• Own full execution of all installation, break-fix, and preventative maintenance visits to all schools within an assigned region.
• Manage schedule of preventative maintenance visits based on service-tier assignments to all schools within an assigned region to ensure all required visits occur in specified timeframe.
• Coordinate service visits remotely with internal and third-party field service technicians to ensure technicians are onsite with correct equipment for all visits.
• Work with school contacts in assigned region to coordinate and schedule all service visits.
• Actively create, manage, and resolve large volumes of service visits work orders to ensure timely completion and quality work by service technicians.
• Manage calendar of all planned service visits to ensure acceptable service levels to onsite technicians.
• Serve as the primary point of contact for the field service technician while they are on-site at a school - providing background on the issues and expertise on the Pixellot system.
• Provide troubleshooting support and assistance to the field service technician while they are on-site, assisting in diagnosing and resolving technical issues remotely.
• Maintain up-to-date records including, but not limited to, work order details, results, and communications with schools and technicians, using Salesforce and other internal systems.
• Update data records within Salesforce as needed based on new information provided by school or technician (e.g.school contact information)
• When spare parts are needed for a specified service visit, ensure the technician is adequately stocked, and if not, order parts through supply chain team.
  
  
  

TO THRIVE IN THIS ROLE THESE ARE THE TALENTS YOU BRING ..

• Strong technical background, with experience in Salesforce, broadcast equipment, and field service operations.
• Ability to quickly learn new technologies, problem-solve, and troubleshoot both technical and non-technical issues and deliver effective solutions
• Excellent communication and interpersonal skills, with the ability to effectively interact with team members, school administrators, Field Service Technicians, and third-party vendors.
• Exceptional interpersonal skills, with a strong ability to build powerful relationships with our customers and technicians.
  
  
  

How You Play

• Ownership over Participation - You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
• Team over Stars - You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
• Growth over Comfort - You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
• Fairness over Popularity - You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.
  
  
  

Company Overview

PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and MaxPreps—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.

Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.

When being there means everything, we make sure you never miss a moment.

Why you’ll love working at PlayOn

Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.

This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.

Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.

The Benefits We Offer

Multiple medical insurance plans to choose from

Dental, vision life and disability insurance

Employee Emergency Fund

Company equity (stock options)

Open PTO policy

401K plan with company match

Hybrid/flexible work environment

Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.