Field Service Manager

📍 Location: San Francisco, CA (On-site)

💼 Job Title: Field Service Manager

🛠 Skills Required:

• Digital and Electromechanical Technology
• Internet troubleshooting
• Microsoft Office
• Lotus Notes
• Oracle

🎯 Experience Level: Mid-Senior

📆 Experience Required: 7 Years

🎓 Education: Bachelor’s degree

🔧 Job Function: Engineering

🏭 Industry: Consumer Electronics

💰 Compensation: $71,000 – $90,000 annually

📦 Relocation Assistance: Not provided

🌍 Visa Sponsorship: Not available

📌 Open Positions: 1

Overview:

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialist within a dynamic environment sound like your sweet spot?

Canon U.S.A, a pioneer in technology, solutions, and services, wants to hear from you. We’re actively seeking a Field Service Manager to empower our talented group of technical Digital Service Specialists who proudly service and support Canon’s hardware and software technology-based solutions to keep our innovative customers moving forward.

Responsibilities:

We’re looking for a true go-getter to oversee:

• A team that services and supports specific business system products and services within a territory and/or an assigned account list, including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing current and new technical representatives.
• Addressing and resolving customer issues in a time-effective manner to achieve total customer satisfaction.
• The warehousing process as it relates to merchandise and inventory.
• The development and education of the team as it relates to new technology in an evolving industry.

Qualifications:

Do you meet these requirements?

• Bachelor’s degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees.
• Service management experience in the technology industry.
• Hands-on field technical experience with a vast knowledge digital and electromechanical technology. Knowledge of Internet, Microsoft Office, Lotus Notes, and Oracle is preferred.
• Strong communication skills including the desire to develop and lead a team.
• Possess excellent time management skills.

Job insight:

Must have:

Hands-on field service experience with digital and electromechanical systems.

• Strong understanding of hardware, software, and document management solutions.
• Familiarity with networking, connectivity, and troubleshooting in a business environment.
• Comfortable using tools like Microsoft Office, Oracle, Lotus Notes, and general internet-based platforms.

Proven ability to lead, coach, and develop technical teams (2+ full-time employees).

• Experience in hiring, training, and performance management.
• Strong background in customer service and issue resolution in a tech-driven environment.
• Skilled at balancing operational efficiency with customer satisfaction.
• Capable of managing service logistics such as parts inventory, dispatching, and warehousing.

Screening question:

1.) Can you summarize your experience managing a field service team responsible for supporting digital and electromechanical business systems—including how you’ve handled team development, escalated technical issues (e.g., firmware, network, or software-related), and maintained high levels of customer satisfaction?

2.) Please provide the link to candidate’s LinkedIn profile:

3.) What is the candidate’s highest level of education?

4.) Has the candidate applied or been interviewed for any role with this company in the past? If so, please provide details.

5.) What is the candidate’s desired total compensation? (Please specify base salary vs. commission/bonus expectation)

6.) Where is the candidate located? If candidate is not near the job location, please explain relocation plan in detail (e.g. timeline, relocating with family, selling/buying property)

7.) Is the candidate legally authorized to work in the US for any employer?

8.) Will the candidate now or in the future, require immigration sponsorship for work authorization (for example, H-1B status)?