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We are hiring a Field Service Manager to support the efforts of Mustang's Power Systems Field Service team to achieve customer-driven solutions.

Benefits

• Great Work-Life Balance
• On-Premise Clinic
• Tuition Reimbursement
• Vast Growth Opportunities
• Leadership Training
• Job Stability
• Full-Time Benefits to include Medical, Dental, Vision
• 401(k) Employer Matching
• Paid Vacation, Sick Time, Holidays
  
  

Responsibilities Include

• Provide leadership and support to supervisors and all members of the service team
• Foster a cohesive team effort between service, sales, and all other internal departments
• Manage and support technician performance, productivity, and morale
• Maintain expense control and drive departmental profitability
• Ensure accurate and timely warranty submission and maximize recovery opportunities
• Optimize asset utilization across field service operations
• Promote and enforce a culture of safety and compliance with all regulations
• Foster employee growth through training, coaching, and development opportunities
• Lead special projects and initiatives to support business objectives
• Perform additional duties as assigned to support departmental and organizational success
  
  

Position Requirements

• Bachelor's degree in an industry-related field or 8+ years of industry-related experience in a management role
• Extensive familiarity with service department operations
• Experience with successful people management
• Ability to foster and grow a team
• Knowledge of Caterpillar data systems, including SIS and DBS
• Exceptional customer service, communication, and interpersonal skills
• Work effectively in a fast-paced environment while maintaining a high degree of professionalism
• Multi-task and prioritize competing work demands
  
  

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Mustang Cat is a licensed Caterpillar dealer that provides new and used construction equipment, machinery, power systems, rentals, servicing, and more. If you’re passionate about all you do, we want you to work with us. Start a career with Mustang Cat!

Mustang Cat is an Equal Opportunity Employer.

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