Design solutions to drive safe living and quality of life

Field Service Engineer I

DELIVER BUSINESS VALUE THROUGH RIGHT AND FAST PARTNERSHIP

Responsibilities

• Ensure delivery of value to Honeywell clients and customers
• Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients
• The engineer needs to operate effectively under time constraints and pressure from the customer and the business
• Ability to schedule and plan periodic maintenance service to contract customer base on service contract requirement.
• To lead a team of technicians to perform the periodic maintenance service and attend to customer’s spot call.
• Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader
• Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed
• To maintain and establish a good working relationship with the customer.
• To do project management for alteration, additions or retrofit works on service site.
• Supervision of field installation, cabling in Service projects/Quoted reactive work
• Create new sales opportunities during the application of the project/service
• To propose small work quotation for customer and carried out the proposed work on acceptance.
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time
• Support FSS or FSL for project cost and progress reporting
• To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job.
• Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales.
• To assist project manager on big scale project to execute the project smoothly, on-time and on budget.
• The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives.
• Assist FSS or FSL to achieve service matrix and regional AOP targets.
• Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities.
  
  

Provide technical support

Ensure customer satisfaction

Perform service maintenance

Supervise a team

Experience & Qualifications

• Engineering Graduates/Diploma holders with 3+ years of relevant experience and passion for Building Automation and Security Systems are welcome to apply
• Expert level of knowledge and experience in BMS, FAS, Front End Applications/Software and Security systems knowledge such as Server/IP based Video Management for CCTV, Access control System. Knowledge of Intrusion Detection System will be an added advantage.
• Strong fault finding and trouble shooting skills.
• A good team player with good communication and interpersonal skills.
• Able to travel to customer sites kingdom-wide
• Ability to interact and build relationships with customers.
• Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role.
• Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements.
• Must be able to work with limited supervision and direct contractors or other service technicians.
• Ability to manage group of team members to Exceed both Honeywell and customer expectation.
• Good communication both written and verbal.
• The ability to work under pressure.
• Strong commitment to safety and safe working environment.
  
  

INCLUDES

Travel Required

Additional Information

Job ID: HRD251334

Category: Customer/Product Support

Location: Mumbai

Additional Information

• JOB ID: req485169
• Category: Customer Experience
• Location: Floor No : 7 , Jogeshwari, Vikhroli Link Road,Mumbai,MAHARASHTRA,400072,India
• Nonexempt

Business Services