Position Summary

Basic Purpose and Objective

The purpose and objective of the Tech Support/Service Engineer is to solve the customer’s problem as expeditiously as possible, maintaining a positive company image.

Specific Duties And Responsibilities

• Provide superior service to the assigned Southeast US customers, before and after the sale to maintain loyal, satisfied customers
• Diagnose & troubleshoot issues with installation heads, fastener feeders, and electropneumatic kits (in-die & manual operations)
• Travel as required, multiple overnights and weekend sometimes required
• Start up and confirm functionality of new applications as required
• Assist in training of the customer base and presentation of clinics
• Provide up-to-date reports of activity in your assigned customer accounts
• Build long term positive relationships within your customer accounts
• Look for competitive product in your customers plants and report on same
• Provide support to the Quality Department to assist in field problems
• Promote sales of PROFIL tooling division
• Special projects as assigned
  
  

Basi

Location

Waterford, Michigan

Requirements

Education Required

• High School Degree
• Bachelor’s degree in Mechanical Engineering or equivalent technical degree preferred
  
  

Experience Required

• 3-5 years successful service experience working with mechanical and electrical components
• Practical knowledge of HMI/PLC (Allen Bradley & Siemens)
• Basic computer knowledge in word, excel and basic cad experience
• Self-motivated, organized, communicator, strategic thinker, problem solver, listener, capable of responding to customers immediate needs
• Ability to read drawings
• Strong interpersonal skills
• Strong computer skills