Department: Field Service

Location: Singapore

Description

Responsible for supporting Franklin Electric Grid Solutions sales via comprehensive, world-class technical representation, support, and training, to end customers and channel partners.

Key Responsibilities

• In the assigned territory, provide technical service and support on Franklin Electric Grid Solutions products.
• Carry out testing and commissioning including site acceptance test with consultant and end-user with troubleshooting of Franklin products in customer installations.
• Maintain service agreements with customers for maintenance service and execute the same as per the contractual service level.
• Provide direction and expertise during new product installations.
• Represent Franklin Electric Grid Solutions at on-site installation meetings to timely resolve field issues.
• Present technical seminars to Grid Solutions customers and channel partners. Represent Franklin Electric at trade shows and special events.
• Provide field feedback to Grid Product Management on market conditions, product enhancements, and needed upgrades.
• Write and submit weekly reports needed to highlight problems at specific sites and/or with certain customers or products.
• Provide customer guidance in the initial design phase and proper application of Grid Solutions products.
• Provide specialized training to specific customers.
• Provide specialized document or procedure to customer to support operational requirement.
• Provide 24/7 response to customer call and activation to response within stipulated timeframe.
• After office working hours and weekend support to new customer installation and maintenance.
• Perform other related duties as required or assigned.
  
  

Skills Knowledge and Expertise

Skills and Abilities

• Working knowledge of critical asset monitoring systems in general for data centers, utilities, or related market segments, with specific knowledge of Battery Systems, UPS, and Battery Monitoring Systems
• Experience in data center battery management and maintenance is preferred.
• Excellent interpersonal, presentation and communication skills. Ability to develop strong working relationships with customer, consultant, and end-user.
• Be able to work independently with outstanding organizational skills.
• Previous sales or service experience preferred.
• Self-motivated and energetic personality with a desire to service the customer.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and other employees of the organization.
• Maintains confidentiality and uses discretion with business information.
• Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
• Utilizes common-sense understanding to carry out written, oral, or diagrammed instructions.
• Deals with problems involving several known variables in situations of routine nature.
• Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
• Deals with problems involving several known variables in situations of routine nature.
• Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
• Overseas travel is required for new customer installation and maintenance in Asia region.

Education and Experience

• Bachelor’s Degree in Engineering or Diploma in Electrical Engineering with relevant experience required.
• Three to five years of technical, sales, or related Grid systems or industry experience (preferred).

Computer Skills

• Advanced: Software installation or upgrade, Windows OS installation, Microsoft SQL database knowledge.
• Intermediate: Contact management, presentation/PowerPoint, Excel, and Words.
• Basic: Database, word processing/typing.

Certificates and Licenses

• Class 3 driving license with personal owned vehicle (Must)
• Building Construction Safety Supervisor Safety Course (BCSS)
• BizSAFE certification
• SPPG Safety certification