🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments.
☁️ In a few words, we take businesses to the cloud and back!
🌍 We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Ireland, Benelux, South Africa & Malaysia.
Key Responsibilities
Read, query and clarity installation specification with the nominated vCIO or insides sales team
Provide technical support vCIO/sales team to sign off hardware and parts as required to meet the installation specification
Attend client site at the appointed time, liaise with the client on intended installation time scale and methods / process to be used, if required.
Carry out the job as directed, liaise with the client on completion and ask to confirmation and if there is anything else required on site, ensuring 100% satisfaction from the client on the install.
Escalate any significant changes or additional to the to the vCIO or Scheduling manager when on site to seek clarification
Confirm install is completed to Clients satisfaction. Update ticketing system with time and details, process ticket to next step, closure or escalation.
Inform Scheduling Manager on completion and availability for re-scheduling Specific Performance Measurements
Tasks and job completed within time allocated and on the Installation specification
Ticket updated with all times, comments and configurations updated and captured
Informing the Scheduling Manager on completion and attending site at appointed time
Inform the vCIO on completion and any changes pre vCIO follow up with client
Escalation to vCIO of any future recommendations / follow-up etc. Ability to communicate with clarity - to scheduling the vCIO and the client
Key Requirements
Minimum of 3 years experience in Field Service
Microsoft training on Office 365
3 years of server and network experience
Relevant technical qualifications
Full clean driver’s license Desired Requirements
Manual handling training
Firewall / security training
Connectwise experience
Network and cabling installation experience Technical Competencies Required