Role and Responsibilities:

- Perform Technical Support & Customer Care Activities

• Repair, installation, calibration, commissioning and after sales maintenance service to the customer
• Ensure timely execution of job assignments and comply with all documentation requirements for repairs & service activities
• Escalate repair issues to factory / Service Manager when necessary.
• To report systemic quality issues encountered
• To ensure that service KPI and customer satisfaction objectives are achieved.
  
  

- Administrative / Ticketing System

• Work closely with service administrators to provide service quotations / technical documentations.
• Ensure tickets /service orders are promptly updated / completed to reflect current work status
• Maintaining company property, like standard tools, special tools and meters
  
  

- Perform Technical Supports to Sales Team:

• Technical support function at demo and exhibition
• Functional / pre-delivery test checks
  
  

- Operations:

• To ensure good customer interactions at all touch points to achieve customer satisfaction.
• To always present the company favorably
  
  

- Collaboration:

• To work with sales, applications and ensure quality demonstrations, seminars and workshops are carried out as planned.
• Any other duties & responsibilities as assigned by the management.
  
  

Requirements:

- Education / Professional Certification

• Degree in Electromedics/electro BioMedic, electrical or mechanical engineering or any related field
  
  

- Experience

• At least 2 to 3 years’ experience in related field (medical equipment technical support)
• Good IT knowledge (computer hardware/operating system, networking)
• Knowledge in medical devices specifically for microscope, ophthalmology (diagnostic, therapeutic) equipment is preferable.
• Experience handling customer feedback, complaints, and dissatisfaction
• Must possess excellent teamwork and interpersonal skills.
  
  

- Knowledge / Skills / Other characteristics

• Good troubleshooting skills in Electronics / IT & Mechanical hardware.
• Excellent IT knowledge in computer software and hardware, operating system, disk backup software (especially with networking is a must) and service report application.
• Good command of spoken and written English
• Pleasant personality, proactive mindset
• Self-driven, results & customer orientated.
• Able to work independently and as well as an active team player
• Willing to travel when required.
  
  

Your ZEISS Recruiting Team:

Astrid Annissa Sastaviyana, Yosseano Kuncahyo