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Job Summary: The Field Service (Call) Coordinator will be Responsible for Providing Daily Support to Field Service Manager(s) (FSM) and Field Service Engineer(s) (FSE). You will Monitor and Analyze Service Call Workload(s) and Assign Based on Priority and Other Factor(s). Service Call Coordinator(s) will Work Hand-in-Hand with Assigned Partner Field Service Manager(s) with a Commitment to Best-in-Class Performance for the Field.

Essential Duties and Responsibilities:

• Analyze Workload and Service Call(s) for Proper Dispatch and/or Change(s), Create, Schedule, and Monitor Service Call(s) and their Assignment(s), Monitor Install(s) and Vendor Meet(s) and Assign Based on Area Criteria, Monitor and Plan for Future Workload Assignment(s)
• Dispatch Service Call(s) Based on Priority, Geography, and Other Factor(s), Strategically Move Service Call(s) Amongst Field Service Engineer(s) for Best Performance Outcome(s), Monitor and Verify Part Usage on Service Call(s), Oversee Inventory Management, Assist the Field Service Manager(s) with Additional Duties as Needed, Monitor and Verify Proper Guard Usage, Help Enforce Start of Day and Service Call Estimated Time of Arrival(s) (ETA)

Minimum Hiring Qualifications:

• Bachelor's Degree in a Related Field or Equivalent Work Experience(s) - 1-2 Year(s) in a Similar Job Function and Environment (Project Coordination and/or Management, Ticket Management, Service Dispatch)
• Dispatch and Ticket Management Experience Required, Familiarity with US Geography, Ability to Read and and Create Report(s) Focused on Productivity and Efficiency (Help the Field Service Manager(s) Make Decision(s) on Where Technician(s) are Needed and Who can Respond to Different Field Service Request(s))
• Proficiency with Microsoft Office Tool(s) Specifically with Microsoft Excel, Strong Verbal and Written Communication Skills, Strong Organizational and Decision Making Skills (Capable to Make Sound Decision(s) and Should be Able to Communicate Confidently and Clearly on Opportunities Observed), Ability to Partner Well with an Offshore POC (Field Service Manager(s) are Based in the US)

Get Hired and Enjoy the Following:

• Interact/Collaborate and Learn from Industry Experts
• Multiple Opportunities for Learning and Development
• Enjoy a Fun - and Competitive Working Environment

Work Location: Concentrix Banawa (Cebu City)