Under direct supervision, performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. ESSENTIAL FUNCTIONS * Services equipment and/or products at customer sites or service centers to include, all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. * Ability to interpret operation manuals to determine the root cause of tool failures. * Provides documentation of preventative maintenance, downtime, issues,and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customer systems. * Perform preventive maintenance with little supervision. * Ordering, expediting, and notifying customers or management when product replacement is necessary. * Diagnoses mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. * Comply with Finesse training for proper maintenance of parts usage and transactions. * It complies with EBARA's safety policies, including participating in and completing all required safety training. * Maintains a clean and safe working environment compliant with Ebara and customer safety policies. * Performs other duties as assigned. Qualifications Education * High School or AS Associate of Science degree in Electronics or completion of an accredited basic electronics program or equivalent experience. Experience * Preferred: Four (3) to Six (6) years of work-related experience, preferably in the semiconductor industry. * Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology. * Strong Customer Relations skills. SKILLS & ABILITIES * Demonstrated ability to troubleshoot down to a component level. * Working knowledge of MS Office products including Excel, Word, Outlook, and PowerPoint. * Speaking in front of groups. Strong time management skills. Self-starter. * Demonstrated leadership and program management skills. * Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers. * Demonstrated teamwork and organizational skills. * Demonstrated excellent written and oral communication skills. * Verify good driving record if servicing customers offsite.