A leading elevator and accessibility company is seeking a full time Field Dispatcher/Customer Service Representative to join our fast-paced, growing business. DME Elevators & Lifts has over 45 years of experience in residential elevators, commercial LULA elevators, wheelchair lifts, dumbwaiters and stairlifts. DME operates from three locations in Illinois, Indiana and Wisconsin and with each customer, we strive for Excellence in Elevation!
www.dmelift.com
Job Information
Job Title: Customer Service/Dispatch/Scheduler
City: Lisle, IL
Job Duties
Customer service and sales phone support
Daily service ticket entry
Daily scanning and filing of customer documents including service tickets and parts proposals.
Ensure integrity of customer databases (CRM and Sharepoint).
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Support Maintenance Plan sales: create, send and file renewal maintenance contracts; respond to coustomer inquiries and take payments
Create efficient service routes for technicians
Create cases, service tickets, and planned maintenance visit sheets for techs
Make confirmation calls/emails/texts for next day appointments
Other assignments as business requires
Skills
Service Orientation - Actively looking for ways to help people.
Coordination - Adjusting actions in relation to others' actions.
Speaking - Talking to others to convey information effectively.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Abilities
Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity - The ability to speak clearly so others can understand you.
Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition - The ability to identify and understand the speech of another person.
Written Expression - The ability to communicate information and ideas in writing so others will understand.
Work Styles
Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Tools & Technology
Phone system
Automated attendant systems
Digital Telephones
Microsoft Office 365
Customer relationship management CRM software
Various cloud based computer software programs
Salary: $20 - $24 per hour
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