Job Description

Designation:- Field Sales Engineer- Saudi

Department:- Technical Support Department

Experience:- 4 to 7 years

No of Position:- 2

Location:- Riyadh, Saudi

Salary:- 15K to 18K SAR per month (Max)

Education:- Bachelor's or Master's degree in Electronics and Communication/Electricals/ Mechatronics (Preferably M.Tech), or a similar field.

Company Introduction

IDCUBE FZE is a subsidiary company of IDCUBE Identification Systems Private Limited, India. IDCUBE, founded in 2005, has offices in the USA, UAE, Malaysia, and India. We deliver on-prem and cloud-based physical security experience platforms to our distributors and system integrators. IDCUBE has successfully implemented 4500+ product case studies across more than 25 countries.

The current physical security market is highly fragmented, with no single software OEM offering a truly integrated solution. Integration partners often assemble solutions from multiple brands, resulting in higher costs, complexity, and scalability challenges. IDCUBE’s software modules comprehensively cover every aspect of physical security management and are designed for seamless delivery across various architectures.

WHAT WE ARE LOOKING FOR

We are seeking a passionate and self-motivated Field Sales Engineer with a strong techno-commercial background to join our dynamic team. The ideal candidate will be technically adept, customer-focused, and capable of thinking outside the box to solve complex challenges. This role will act as a key technical interface between customers and our Software Development team, ensuring high-quality support and seamless solution delivery.

Key Responsibilities:

• Provide technical support and solutions to customers across the GCC Region.
• Implement and support IDCUBE solutions at client sites.
• Conduct product demonstrations, Proof of Concepts (POCs), and technical client interactions.
• Participate in roadshows, events, and trade shows alongside the Sales Director – GCC.
• Deliver technical trainings on IDCUBE solutions to partners and customers globally.
• Prepare and submit technical compliance documents in response to client or project requirements.
• Maintain strong client relationships through effective communication, support, and problem resolution.
• Collaborate with the Software Development team to troubleshoot and resolve technical issues.
• Create and maintain technical documentation, including manuals, solutions, and case studies.
• Gain hands-on experience with emerging technologies including RFID, IoT, Embedded Systems, AI, and Machine Learning.

Desired Skills and Experience:

• Proven experience in a Techno-Commercial role within the technology or software domain.
• Strong knowledge of access control, identity management, or similar solutions (preferred).
• Excellent communication and presentation skills.
• Ability to manage technical discussions with both technical and non-technical stakeholders.
• Demonstrated experience in client-facing roles with a proactive and solution-oriented approach.
• Willingness to travel as required for client support and events.
• Strong documentation skills with attention to detail.

Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or a related technical field.
• 2–5 years of relevant experience in a technical support or field engineering role.

If you're excited to work in a collaborative and innovative environment where your contributions directly impact customer success, we would love to hear from you.