Staffmark Group

Field Quality Engineer

Houston, TX, US

Onsite
Full-time
$85k/year
about 2 months ago
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Summary

Position: Field Quality Engineer Location: Houston, TX. Pay: $85k/yr. + 10% annual bonus! Candidates need to have a thorough knowledge of tractor/ equipment. Bachelor's / Associate Degree in Engineering, with technical certifications 5+ years of experience in failure parts analysis, parts inspection, drawing study and quality audits. Must have resources to provide reliable transportation to and from place of work. Function: Position will play instrumental role in analysis of Failed parts returned from warranty to decide actions and helping the recovery of warranty cost from suppliers. Field Quality Engineer position will also be responsible for the detection, analysis, reporting and monitoring of resolutions of Product Quality and Process Quality issues occurring at distribution centers, dealers, and customers. Goal: This position is designed to quickly and effectively analyze part failures reported from Dealers/Customers across US/CA. Key function of this profile is to interact with Dealers/customer and Regional service managers to understand key issues raised thru online dealer module and work on providing solutions on faster pace thru parts analysis. Experience in the following elements required: * Technical Product knowledge in Tractors, Off-road or Farm equipment industry is ESSENTIAL. * Independent exposure to parts Failure Analysis and problem resolution. * Able to inspect parts as per drawing dimensions and able to identify non-conformance. * Monitor dealer portal for complaints and work with Dealers and Field Service Managers to resolve complaints. * Will need to have ability to communicate effectively with plants, dealers, suppliers, and internal team members. * Strong technical/mechanical background in tractor/construction equipment/farm equipment technologies. * Excellent communication skills to be able to converse with dealers and employees via phone and email. * Support in administration of product updates on customer tractors & dealer stock tractors and execution of campaigns. * Good understanding of Electrical circuits, ECU diagnostics through diagnostic tools. Able to use multimeter and how electrical systems and circuits troubleshoot. * Skilled at parts assembly/dis-assembly, able to use basics tools for parts tear down analysis. * Have a root cause / countermeasure approach to problem resolution. Professional Experience & Qualifications: * Ability to prepare failure analysis reports and independent meetings with cross functional teams to explain case studies. * Able to operate MS Excel, MS Word, Outlook and PowerPoint. * Ability to read, write, and speak the English language fluently is required. * High energy levels, Strong communication, presentation, and teamwork skills. Click 'Apply Now' to get started with us today! #LI-JT2 After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

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