Provide process support, installation, resolve and improve process/system productivity, and develop processes for new applications of Lam equipment at customer sites. Complete Design of Experiments (DOE) evaluations to characterize the process window for new installations or recommended field hardware modifications. Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations. Develop new processes for small variants to existing customer applications. Perform application-related project management, including planning, defining problems and objectives, developing an approach, and providing recommendations. Collaborate with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges. Represent Lam to our valued customers and deliver exceptional customer satisfaction. Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs. Provide technical instruction and mentoring for more junior engineers. PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 5+ years of work experience. Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software. Excellent communication skills, both written and verbal, and strong customer relationship skills. Ability to work in a cleanroom environment, wearing personal protective safety equipment or a cleanroom suit, and being on-call if needed. In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE). Foundational analytical, problem-solving, and decision-making skills.