MISSION:               To provide administrative support to the Field Operations team and general administrative support for the company as it pertains to the pursuit, onboarding, and retention of business and to enhance the company’s ability to meet corporate growth and profit objectives.

RESPONSIBILITIES:

I. FIELD OPERATIONS SUPPORT    50%

A.  BDM, DSM, and RSM Sales Support:

1.  Provide administrative and sales support to the Field Operations teams as requested.

2.  Assist with completing the customer onboarding process as needed.

3.  Assist with updating the ERP database and regional dashboards as needed. Provide reports as requested and required.

4.  Assist in processing dish machine quotes, leases, purchases, and orders as required.

5.  Assist with special projects as requested.

6.  Engage with external customers to provide pricing, answer questions, research and problem-solve any issues to maintain customer satisfaction.

7.  Coordinate team meetings, schedules, and travel arrangements as needed.

8.  Assist with regional tradeshow registration and orders as needed.

B.  RSS, DSS, and RST Service Support

1.  Provide support and reports as it pertains to sales activity.

C.  New Hires – Field Operations

1.  Be an HQ point of contact for new hires within regional teams.

II. GENERAL ADMINISTRATION    30%

A.  New Customer Account Administration

1.    Audit and process new customer requests in ERP database.

2.    Create and maintain new account set-up templates as needed.

3.    Create new Service Contracts as they pertain to customer onboarding.

4.    Add new accounts to our service reporting platform as they’re approved through the New Account Onboarding Process.

5.    Maintain DI’s as they pertain to New Accounts.

B.  Account Maintenance Administration

1.  Process account changes per the established process.

2.  Maintain DI’s as they pertain to Account Maintenance.

3.  Maintain Account Changes Submission Guide.

C.  Maintain GDSN Catalog

1.  Enter new products and maintain recipient catalogs.

2.  Work with the GDSN portal consultant to troubleshoot issues.

3.  Attend ongoing training (webinars, etc.) as available.

4.  Maintain DI’s as they pertain to managing the Sunburst product catalog within the GDSN portal.

III.  OFFICE SUPPORT    20%

A.  Provide Field Operations Support Supervisor with assistance on specific projects as requested. Meet regularly to discuss progress.

B.  Answer incoming Customer Care phone calls as necessary.

C.  Act as the primary backup for the other Field Operations Support Specialists.

D.  Provide office staff with assistance as required.

E.  Train designated backup in job responsibilities and functions. Maintain accurate detailed instructions for job functions.

SKILLS REQUIRED:

·      Exceptional problem-solving skills.

·      Ability to communicate effectively and professionally in all types and/or situations with both internal and external customers.

·      Capable of professionally managing and maintaining the integrity of confidential business information.

·      Highly organized with strong attention to detail and accuracy.

·      Superior time management skills, including the ability to multi-task and prioritize tasks or projects with shifting deadlines.

·      Ability to work in a team environment, while also delivering independent results.

QUALIFICATIONS:

·      Associate degree in a related area and/or 2+ years of administrative support experience.

·      Strong computer skills and intermediate-level proficiency in appropriate software including MS Office (Excel, PowerPoint, Word, Outlook, Teams), SharePoint, and Adobe Acrobat.

·      CRM experience preferred.

This position resides at Sunburst HQ in Bloomington, MN

Classification: Non-exempt

Hours: 8:00 a.m. – 4:30 p.m.