Field Operations Supervisor (Security) – Cincinnati, OH Who We Are At Aegis Protective Services, our team members take our business seriously and strive to provide the absolute best-in-class service in our industry. Our offerings include uniformed patrol services and a full range of electronic protection solutions to include access control, video surveillance, intrusion detection, and visitor management. We simplify and streamline patrolling operations for our customers by providing them with a single, user-friendly platform. We are a multi-generational family-owned Ohio-based company with roots in Cincinnati. We welcome all veterans into our organization and are proud of our tradition of inclusion and diversity in every aspect of our company. Why Join Aegis Protective Services? Diligence. Integrity. Communication. Expertise. These have been our core values since our beginnings in 1993. We are open and honest in our communication with our clients, and we do what we say we are going to do. This sounds simple, but as our clients can attest, is all too rare. We are different. When someone entrusts us with their business, we take that responsibility seriously. We view it as a partnership with our goals aligned with our clients’ goals. Our commitment to service is evidenced by our nearly 100% client retention rate. As our mantra goes: “It’s easier to keep a client than get a new one.” We are expanding at an exponential rate – and we need quality, trustworthy, team-playing individuals to join our cause. Position Description The Field Operations Supervisor works directly with a Field Operations Manager assigned to a specific territory (Cincinnati-area) to ensure business operations within the territory are efficient, effective, and problem-free for all Aegis Protective Services' clients assigned to them. Duties and Responsibilities Comprehensive accountability for ensuring operational coverage including, but not limited to, effectively minimizing missed coverage and overtime. Shares ownership of the Missed Coverage Metric for their region with their assigned Field Operations Manager. Manages all assigned employees in their region. Establishes proactive and collaborative relationships with security officers and site management to strengthen employee retention. Focuses on employee engagement initiatives. Identifies career development opportunities for current site staff and leadership. Coaches and mentors Supervisors and Officers where and when appropriate. Conducts post inspections, ensuring that Officers are adhering to policies correctly. Posts coverage as needed. Maintains all post documentation. Manages the Flex Officer program. Oversees training and certification programs. At the direction of, or in the absence of the Field Operations Manager, this individual may be performing the following: Investigations, site incidents, and workplace injuries Recruiting and hiring Disciplinary actions and terminations Additionally, the Field Operations Supervisor will assist management with the following tasks: The orientation of new clients into all Aegis Protective Services' systems. The installation and maintenance of all fixed assets, systems, etc. (including fleet management). The overseeing of patrol services. The performing of other related duties as assigned. Position Requirements Three (3) years of Security Management experience is required. A High School Diploma and/or equivalent (GED) is required. Must be at least 18 years of age. Must have and possess proven customer service experience. Must be able to meet state licensing requirements. Desired Skills Outgoing personality and ability to communicate with anyone. Strong customer service skills. Results-oriented focus, handling multiple priorities simultaneously. Ability to work with others within a team. Strong oral and written communications skills. Able to complete tasks in a timely manner. Physical Requirements: Must be able to see, hear, speak, and write clearly to communicate with employees and/or other customers. Pushing/pulling/carrying and lifting may include up to 50 lbs.; stair climbing, walking and, at times, standing. Normal vision or corrected by use of glasses and/or contacts for normal reading and viewing abilities. Benefits: Health Insurance Dental Insurance Vision Insurance PTO Company-paid Life Insurance Additional Information All candidates must be willing to submit to a background check. Any offer of employment is contingent upon the successful completion of a full background check and successful passing of a drug screen. Aegis Protective Services is devoted to providing equal opportunities in employment. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Immigration sponsorship is not available for this position, nor is relocation assistance. Applicants for all Aegis Protective Services positions are eligible to work in the U.S. without the need for current or future sponsorship. Aegis Protective Services does not sponsor anyone for permanent residency. Aegis Protective Services participates in E-Verify as required by law within the U.S. Job Type: Full-time Salary: $52,000.00 per year + $5,200 annual fuel stipend Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: Day shift Evening shift Holidays Night shift On call Weekend availability Ability to commute/relocate: Cincinnati, OH 45209: Reliably commute or planning to relocate before starting work (Required) Experience: Security Management: 3 years (Required)