Job ID Number

R5328

Employment Type

Full time

Worksite Flexibility

Hybrid

Job Summary

We are looking for a motivated Field Operations Manager ready to take us to the next level! If you have field operations and management experience, and are looking for your next career move, apply now.

Job Description

We are looking for a Field Operations Manager to manage and support the toll equipment maintenance contract field technicians. This position will be a full-time and remote with travel in the Orlando and Tampa areas.

What You’ll Do

• Oversee and ensure compliance with CAI procedures and requests for field technicians
• Maintain meticulous files and logs to meet record-keeping and follow-up requirements
• Regularly interface with managers and supervisors to report issues and concerns
• Mentor, coach, and provide training to supplemental team leads
• Deliver exceptional customer service to clients and maintain communication with field technicians
• Streamline field operational and functional systems for better efficiency
• Screen resumes for new hires to ensure they meet minimal contract requirements
• Conduct performance evaluations of team members and manage employee onboarding and exiting processes
• Oversee and sustain fleet maintenance to ensure operational readiness
  
  

Required

What You'll Need

• 10+ years of experience in a leadership role with a high school diploma or equivalent
• Excellent verbal and written communication skills
• Demonstrated strong ability to lead and motivate others
• Ability to work independently and collaboratively as part of a team
• Proficient in Windows and Microsoft 365 applications
• Valid Florida Driver’s License and pass quarterly MVR checks
• Availability for any shift and on-call when requested
  
  

Preferred

• Experience in managing field operations related to toll equipment or similar industries
  
  

Physical Demands

• Ability to perform essential job functions consistent with ADA, federal, state, and local standards
• Regularly required to engage in physical activities such as bending, squatting, crawling, and maneuvering in tight spaces; carrying/lifting up to 50 pounds; climbing, pulling, pushing, standing, twisting, and walking
• Must be able to drive a vehicle in accordance with written policies
• Work is performed both indoors and outdoors in various weather conditions and near moving traffic
  
  

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.