About Vivid Impact:

Vivid Impact has been a pioneer in the graphic communications industry for over 50 years, growing from a small commercial printing service into a global leader in marketing technology. Since our founding in 1974, we have combined creativity with precision to deliver innovative print and digital solutions that drive success. With a team of over 350 dedicated professionals, we are committed to making a positive, lasting impact on our team, partners, and the communities we serve. Guided by our mission, we strive to be the trusted marketing technology resource for organizations looking to achieve better results, providing cutting-edge solutions that enhance brand engagement and performance.

Job Overview:

The Field Operations Coordinator will play a critical role in ensuring seamless execution of marketing and operational initiatives within assigned locations. This individual will act as the first line of defense for store-level issues, provide project management support, and collaborate closely with various stakeholders to enhance client satisfaction and optimize processes. This role requires frequent on-site visits, strong communication skills, and the ability to drive operational excellence through feedback and continuous improvement.

What You'll Do:

• Assist Category Managers with order submissions using proprietary software.
• Manage the order process in coordination with project management for kit rollouts, installations, and special initiatives.
• Partner with operations to troubleshoot issues and enhance field service delivery.
• Conduct root cause analysis for recurring issues and implement preventive solutions.
• Serve as the primary point of contact for store-level concerns, ensuring responses within 24 hours.
• Support field leadership in driving mobile app adoption, training, and usage optimization.
• Build and maintain strong partnerships with on-site marketing and operations teams.
• Participate in store visits with field teams to assess execution and offer feedback.
• Share insights and recommendations to improve mobile app functionality and the overall client experience.
• Provide feedback on process enhancements to boost quality and efficiency.
• Monitor and address quality issues in the field, ensuring timely resolution.
• Collaborate on initiatives with the project management team to improve project outcomes.
• Work cross-functionally to ensure alignment and execution across departments.
• Capture and communicate client and stakeholder feedback to inform future improvements.
• Monitor and report on key metrics such as issue response time, client satisfaction, quality issue resolution, and app adoption.
• Deliver regular reports and insights to senior leadership.

What We're Looking For:

• Extensive experience in marketing, project management, or operations management is required.
• Marketing experience in the convenience store or retail industry strongly preferred.
• Strong communication, leadership, and problem-solving abilities.
• Proven ability to work collaboratively across teams and departments.
• Proficiency with project management tools and platforms.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Ability and willingness to travel frequently to local store locations.