ANIK is a transit research data collection firm. Seeking Experience Ambassadors- Field Interviewers. For a project starting Oct 28th-Dec 19th, 2024 for San Francisco MUNI. This is an entry level customer service position. You will be hired to conduct interviews with riders onboard buses and rails. Interview will be in a tablet, plotting start and end locations on Google Maps for market research to improve transit in the San Francisco region.
Schedule is Monday-Thursday, with a possibility for one weekend date, Saturday or Sunday, exclude holidays.
Project Dates: Oct 28- Dec 19, 2024. Possibly go onto January.
Shift Times: Only need for PM Shift; 2:00pm-10:00pm approx.
Training Date: Monday, Oct 28th , 2024
Hours: 32-40 hours per week
Pay rate: $22.00 per hour paid weekly
Report Location
Report locations will be throughout the MUNI system.
Parking may be available at some stations while others may not have parking. Badges will be provided for staff in order to get to and from assignments.
Responsibilities
Experience Ambassadors are responsible for:
Arriving at their pre-scheduled location throughout MUNI system.
Connect in-person with travelers to request their participation in a 5 minute questionnaire.
Conduct one on one interviews, passengers will not use the tablet.
Return to starting location to return equipment, receive supervisor feedback, and receive a report time and location for the following day.
Qualifications
Self-motivated and able to work independently.
Punctual.
Outgoing and natural communicator.
Bilingual in English and any other language is encouraged, but not required.
Excited about community improvement and innovation.
Ability to stand on moving transportation for extended periods.
Proficient in Apple iPad and Google maps.
At least 18 years of age
Attire:
Comfortable shoes preferably with rubber soles for safety (high heels not recommended)
No T-shirts with graphic designs
Pants with no tears or sagging
No facial tattoos or facial piercings
Who is ANIK
At ANIK, we believe in the power of connection and the value of positive shared experiences. With a vision to connect people through these meaningful moments, we enhance the way they interact and engage with the world around them.
Our mission is to make a tangible impact on the experience of public events, venues, and transportation. Our Experience Ambassadors accomplish this by uncovering valuable insights through targeted customer feedback. By prioritizing human connection, we take the time to ask pertinent questions. We then gather and analyze feedback directly from the participants, and provide actionable data to help event organizers and venue managers improve their offerings.
By doing so, we strive to create better experiences for all, one question at a time.
Job Types: Full-time, Temporary, Seasonal
Job Types: Full-time, Part-time, Temporary
Pay: $22.00 per hour
Schedule:
10 hour shift
8 hour shift
Day shift
Monday to Friday
Night shift
Work Location: In person