Technical Support International (TSI) is an expanding Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) headquartered in Foxboro, offering top-tier IT support solutions to Northeast United States businesses. We seek dynamic, passionate, and intelligent individuals to join our team, dedicated to assisting clients in achieving their business goals through exceptional IT support. If you're driven, growth-oriented, and thrive in a collaborative environment, we want to talk to you! TSI is proud to be an Equal Employment Opportunity employer. We embrace diversity and do not discriminate based on race, religion, color, national origin, gender (including pregnancy-related conditions), sexual orientation, gender identity, age, veteran status, disability status, or other legally protected characteristics. If you're curious about life at TSI and want to discover our core values and what sets us apart as a Managed Services Provider, apply to one of the positions below and see if you're a great fit! Job Description Technical Support International (TSI), based in Foxboro, MA, is a provider of outsourced IT services for small and medium sized businesses in New England. TSI was founded in 1989 and has an offering of remote support, field support, managed services and project services for their clients. We are currently seeking a Field Support Engineer to work within our engineering team and service our client base in Boston, Cambridge and the greater Boston area with occasional visits to our corporate office. Field Support Engineers have a responsibility for onsite support, including heavy interaction with end-users in diverse computing environments. Field Service Engineers are challenged on a daily basis working in an energetic, fast moving collaborative, demanding & results-oriented work environment. Field Support Engineers are hands on, people oriented persons, responsible for working with clients and other employees, listening to their diverse business challenges and providing sound technical advice, support, and solutions. This position demands ability to handle multiple projects concurrently and respond positively to sudden changes in priorities. (This is a full-time/direct-hire consultant position and is not contract/temporary) The majority of work will be performed at our client sites with occasional visits to our main office in Foxboro, Mass. Primary Responsibilities Provide on-site technical assistance to client for all issues related to IT operations, processes and technical issues Act as a “trusted advisor” for all TSI clients that you are managing Respond to customer requests in a timely manner Learn and use TSI’s specialized tools to diagnose problems and resolve issues Walk customers through problem-solving process in a non-technical manner Install, modify, and repair computer issues at client sites Resolve technical problems with Local Area Networks (LAN) Clean up computers of viruses and malware, install updates Assist with installation of Computers and Peripherals at client sites Report progress and issues to Manager Take ownership of technical issues and see them through to resolution, even if they need to be escalated to a more senior level resource Document customer feedback thoroughly and share information with account managers Provide occasional assistance to other field personnel at client sites Maintain technical knowledge of current technologies and meet goals set by your manager Thoroughly document all work in TSI’s ticketing system Take part in the on-call rotation for after-hours support Qualifications Able to relate to other people beyond giving and receiving instructions Able to present themselves in a professional manner at all times Able to deal effectively with stressful situations Display confidence in their own abilities when resolving problems Be a team player and able to work not only in small groups, but independently as well Knowledge of current networking technologies Strong knowledge of configuring and troubleshooting OS such as Windows 8/10 Knowledge of Microsoft Office Knowledge of TCP/IP, DNS, DHCP and Windows 2016/2019 Active Directory Knowledge of LAN/WAN technologies Understanding of firewalls, routers, and VPN/remote access solutions Good knowledge and demonstrated experience with IT Security, a huge PLUS Knowledge of installing and configuring Windows Servers 2016-2019 a PLUS MAC and LINUX experience a PLUS Bachelor's Degree or Equivalent Experience Preferred MSCA/MCP Certifications Preferred Clean driving record and dependable transportation a must Capable of lifting up to 50 pounds yourself What We Offer Full time position Competitive salary (base + bonus) Fast Pace growth Fun and friendly environment to work Opportunities for career advancement and growth 401K, Medical, Dental, Long and Short Term disabilities offered by the company Vacations, PTO, Paid Sick Time Applicants with general inquiries can email Human Resources directly at [email protected]