Field Engineer, Fitness Equipment - San Francisco

Salary: $36/hr + Benefits, Company Phone, Laptop and Vehicle

Local travel to clients and up to 15% national travel

Job Summary

We are looking for a problem-solving Service Engineer who will act as a customer advocate. In this role, you will ensure complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Job Responsibilities: Execute jobs in line with defined standard operating procedures Achieve field performance (TTS, FTFR, and JMR3) Manage stock of parts and guarantee a high-level of inventory record accuracy Educate customers in the technical use and care of our client's equipment Executive effective root cause analyses of product issues, with the goal of identifying the proper parts to be used and determining the appropriate solution Properly manage work orders (i.e. including all requested information based on assigned standard operation procedures) Properly manage service reports Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems Contract customers to notify them of estimated times of arrival Escalate problems and reassign calls when appropriate Accurately report service data in line with assigned procedures Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with our client's guidelines and appropriate Health and Safety legislation. Qualifications: 3-5 years’ experience in similar role Diploma/Degree in Electronics and communications or similar Mechanical/electronic engineering skills Ability to troubleshoot, test, repair, and service technical equipment Knowledge and ability to work with mobile tools and applications Knowledge of IT networking is advantage Management of service orders Repair business expertise Management of client requests and complaints Transparency, intellectually open mind and aptitude for teamwork About the Company:

Our client is a Wellness Company, is a world leader in the design and manufacture of fitness equipment and solutions for private homes, fitness clubs, hotels, spas, rehabilitation centers, corporate gyms, universities, professional sports facilities and more!