Responsible for installation, development, and implementation of applications, integrations, mechanical service, customer training, and sales demonstrations of applications on Tecan liquid handling platforms, including EVO and/or FLUENT.

Responsibilities

• Performs instrument installation, integration of third-party devices and development of software applications by writing Evoware and/or Fluent scripts.
• Performs problem diagnosis, service, and preventative maintenance on Tecan instruments.
• Performs complex software application development, including developing liquid classes and device integration at customer sites.
• Provides customer training on use, application development, maintenance, and troubleshooting.
• Share information obtained from unique problems or specialized training with the Field Service Team and the Tecan organization if appropriate.
• Performs complex demonstrations and installs.
• Maintain a travel schedule and travel on short notice
• Complete essential service records using the established method and timeframe according to company policy.
• Ensure assigned targets and metrics are maintained and achieved as assigned.
• Maintains appropriate parts inventory by checking stock to determine inventory level; anticipating needed supplies, placing and expediting orders for supplies; verifying receipt of supplies.
• Provides back-up service support outside of the assigned territory as needed.
• Maintains technical knowledge by attending educational workshops and reviewing technical publications.
• Handles essential tasks as assigned and responds to change productively.
• Follows all local safety procedures, State and Federal OSHA Regulations, and reports any safety concerns.
• This position requires a presence in Irvine and surrounding areas, as well as the ability and willingness to maintain a travel schedule.

Skills

• Ability to work well under pressure and to multitask
• Strong organizational and follow-up skills
• Ability to complete all tasks assigned in a timely fashion
• High level of commitment and initiative
• Willingness to disseminate new information obtained to team members
• Professional phone etiquette is required.
• Ability to work and interact effectively with diverse groups inside and outside of the organization
• Ability to manage time effectively
• Ability to travel up to 60% and overnight travel up to 50% of the time required
• Dependability is a must.
• Excellent written and oral communication skills (including legible handwriting).
• Proven team player
• Ability to react to change productively.

Experience

• BS Degree in Life Science, Computer Science, or equivalent industry experience
• Minimum of 3 years of laboratory experience working with Evoware, Fluent, Magellan, and other Tecan software is desired.
• A minimum of 3 years of robotics/automation experience and writing scripts is desired.
• Electro/mechanical experience is a plus
• Well-developed PC skill level, including MS Windows 2000/XP, Windows 7, Windows 10, and Office Suite.