About the Role:

The Facilities & Project Manager oversees reactive and preventative maintenance and supports projects for new clinics and commercial offices across Australia and New Zealand.

This role collaborates with the Head of Group Property (HOGP), Lease Administrator (LA), Project Manager Design & Construction (PMD&C), and the Network Optimisation Implementation Team to manage property-related matters across all William Demant entities in the region.

Your Main Responsibilities and Tasks:

• Provide administrative support to the HOGP
• Assist in preparing the annual budget plan
• Manage all reactive and preventative maintenance across retail and commercial properties, including:
• Essential services (utilities, electrical, fire, air conditioning)
• Plumbing, electrical, carpentry, gardening, cleaning
• Locks, keys, and security services
• Water filters, hydro taps, hot water systems
• Waste management
• Emergencies and insurance claims
• Ensure compliance with statutory obligations
• Manage contractor relationships
• Oversee relocations, including hearing booths
• Prepare maintenance plans and budgets
• Handle clinic procurement as needed
• Maintain Sound Level Meter (SLM) equipment and annual calibrations
• Liaise with internal and external stakeholders (staff, landlords, solicitors, insurance companies, managing agents)
• Manage invoices, resolve issues, and ensure accuracy for maintenance, utilities, and third-party vendors
• Oversee external providers to meet business requirements on time and within budget
• Maintain utilities contracts (connections and disconnections)
• Provide monthly reports, including variance reporting
• Perform other duties as required
  
  

To Qualify for the Role:

• Minimum 5 years’ experience in facilities management, preferably in a multisite retail environment
• Strong knowledge of building practices, cost management, architectural design, and mechanical engineering
• Experience engaging vendors and external providers
• Understanding of property laws, licensing, and permits within local councils
• Budgeting and forecasting expertise
• Familiarity with Lease Eagle, Basware, and Trello preferred
  
  
  

Skills and Abilities:

• Strong service orientation with a problem-solving mindset
• Ability to negotiate effectively with property agents and landlords
• Proven ability to build positive relationships with stakeholders, staff, contractors, and suppliers
• Attention to detail, financial acumen, and report-writing skills
• Ability to manage multiple projects and competing priorities
• Excellent communication, negotiation, and influencing skills
• Decisive decision-making under pressure, aligned with company policy
• Strong time management and ability to meet tight deadlines
• Effective problem-solving and listening skills
• Willingness to learn, accept feedback, and maintain a positive attitude
• Ability to work independently and collaboratively within a team
• Knowledge of property laws and excellent personal presentation
• Results-driven mindset
  
  
  

Working Relationships:

Internal Relationships

• Hearing Care Sales & Operations Managers
• Hearing Care clinic teams
• Legal Counsel
• Demant Support Services (Property, Finance, IT, People & Culture, Workcover, Marketing)
• Audmet business units (wholesale, diagnostic, production)
  
  
  

External Relationships

• Landlords and property management companies
• Councils and authorities related to property matters
• Contractors and subcontractors for office and clinic maintenance and fit-outs
  
  
  

Join an organisation based on Trust, Openness, and Innovation:

Based in our Mid Valley, Kuala Lumpur office, you will be part of Demant Technologies & Innovation Centre Malaysia, which provides business applications and core infrastructure across all Demant business units.

You will collaborate with ambitious and talented colleagues in an innovative and dynamic environment built on trust and openness, with a shared commitment to achieving great results. Our workplace fosters flexibility, knowledge sharing, and professional respect, making each day challenging, meaningful, and enjoyable.

We take pride in our inclusive and supportive culture, where colleagues engage in an open and friendly atmosphere, reflecting the values that define our organization.

We Offer:

• Grow your career in a global company.
• Work with advanced technology in an exciting industry.
• Enjoy flexible work and a good work-life balance.
• Be part of a supportive and collaborative team.
• We value honest communication and a positive work environment.
• Take on a meaningful, independent role.
• Access training and development opportunities.
• Travel internationally for work.
• Benefit from a hybrid workplace.
• Enjoy great benefits for your well-being.
• Join a fast-growing company improving hearing care worldwide.
  
  
  

About Demant:

Demant is a global leader in hearing healthcare and technology, with a legacy of care, health, and innovation dating back to 1904. We provide cutting-edge solutions and expertise to help people hear better, spanning hearing care, hearing aids, hearing implants, diagnostic equipment, and audio solutions.

Headquartered in Denmark, Demant employs over 22,000 people worldwide and delivers life-changing hearing health and high-end audio and video solutions across 130 countries. The William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and ranks among the top 25 most traded stocks.

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