Location: Detroit Metro Airport

The Operations Manager is responsible for the management and operation of the properties and staff as directed by the clients and in accordance with the standards and procedures of JLL.

Facilities Management

• Provide leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety
• Complete quarterly onsite inspections which require manager to travel to each site.
• Verify all work has been completed to satisfactory standards
• Vendor management skills are required to ensure all vendors are delivering to the service levels expected and contracted to
• Oversee daily operations of sites including setting priorities on work to be performed in collaboration with Facility Manager objectives
• Manage PM work orders for ongoing inspections and regularly scheduled maintenance
• Partner with MES to deliver high quality work order performance
• Ensure that service levels are maintained at the appropriate level
• Any and all other duties and tasks assigned
  
  

Client Service/Satisfaction

• Develop and maintain positive client relationship
• Conflict resolution and solution analysis
• Manage and Coordinate work requests with onsite staff
  
  

Compliance

• Provides contract compliance management and quality control
• Responsible for JLL Engineering compliance program
  
  

Budgeting/Reporting

• Aid in preparation of budgets for operations
• Preparation of regular and ad-hoc reports
  
  

Desired Experience And Technical Skills

• Strong organizational and management skills
• Minimum of 3 years of Facilities Management experience required either in the corporate environment, third party service provider or as a consultant
• Strong interpersonal and supervisory skills
• Strong presentation skills
• Proficient in MS Office, and MS SharePoint
• Computer proficiency in CMMS (Work Order) systems
• Ability to supervise vendor performance during normal and off hours including weekends when necessary
• Preferred
• Knowledge of real estate, management, accounting and building systems, especially restaurant/hospitality facilities management and/or refrigeration systems.