About American Airlines:

To Care for People on Life's Journey®. We have a relentless drive for innovation and excellence. Whether you're engaging with customers at the airport or advancing our IT infrastructure, every team member plays a vital role in shaping the future of travel. At American’s Tech Hubs, we tackle complex challenges and pioneer cutting-edge technologies that redefine the travel experience. Our vast network and diverse customer base offer unique opportunities for engineers to solve real-world problems on a grand scale. Join us and immerse yourself in a dynamic, tech-driven environment where your creativity and unique strengths are celebrated. Experience the excitement of being at the forefront of technological innovation, where every day brings new opportunities to make a meaningful impact.

About Tech Hub in India:

American’s Tech Hub in Hyderabad, India, is our newest location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new location in Hyderabad, India, positions American to deliver industry-leading technology solutions that create a world-class customer experience.

WHAT YOU’LL DO

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Manage and optimize complex calendars, coordinate schedules, and arrange appointments across global time zones, ensuring optimal time management for the President and senior leadership
• Coordinate and support high-stakes meetings—internal and external—by preparing agendas, briefing materials, presentations, and capturing key takeaways and action items with timely follow-ups
• Oversee all aspects of executive travel, including planning and booking flights, accommodations, visas, and transportation, while anticipating potential challenges and managing changes in real time
• Maintain organized documentation and records for meetings, projects, and key initiatives; ensure action items are logged and tracked through completion to support ongoing visibility and accountability
• Plan and manage logistics for executive workshops, team offsites, and site visits, including venue selection, agenda development, scheduling, and coordination of catering and materials
• Provide logistical support for internal training sessions, including managing invitations, tracking attendance, sharing materials, and coordinating session logistics
• Offer ongoing support with internal tools and platforms, ensuring smooth access and troubleshooting as needed for leadership and their teams
• Ensure accurate capture and processing of administrative and business-related information, including reporting, documentation, and system updates

ALL YOU’LL NEED FOR SUCCESS

Minimum Qualifications – Education & Prior Job Experience

• Bachelor’s or Master’s degree
• 3+ years of prior experience executive or administrative support roles
• Demonstrated ability to manage multiple priorities in a fast-paced environment
• Strong organization, time management, and multitasking skills
• Proficient in English, both written and spoken

Preferred Qualifications – Education & Prior Job Experience

• At least 1 year of experience supporting senior leaders in a virtual or hybrid work setting
• Experience coordinating cross-functional meetings and managing executive calendars
• Advanced communication and interpersonal skills, especially when interacting with leadership

Skills, Licenses, and Certifications

• Demonstrated ability to anticipate executive needs and deliver proactive administrative support in a high-paced, high-stakes environment
• Exceptional organizational and planning skills with a strong attention to detail, ensuring seamless coordination of meetings, travel, and project timelines
• Excellent written and verbal communication skills, with the ability to craft executive-level correspondence and represent leadership in internal and external communications
• Proven capability to manage multiple, concurrent priorities—balancing flexibility with efficiency in a dynamic business environment
• Skilled in managing confidential information with the highest level of discretion, sound judgment, and professionalism
• Adept at using productivity and collaboration tools (e.g., Microsoft Office Suite, Outlook, Teams) to streamline workflows and enhance team efficiency
• Comfortable working independently with minimal supervision while also thriving in collaborative, cross-functional team settings
• Experienced in supporting remote and hybrid work environments, with the ability to adapt quickly to shifting schedules and business needs
• Strong interpersonal skills and the ability to engage with stakeholders at all levels, including C-suite executives, clients, and global partners

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