Designation : Lead Specialist /Senior Lead Specialist About Gallagher: As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Center of Excellence is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. The Gallagher Center of Excellence (GCoE) supports various divisions of Gallagher, providing premier service to our customers around the globe. The GCOE has grown into a team of approximately 12,000 employees across seven locations Kolhapur, Mumbai, Cochin, Chandigarh, Shimoga, Bengaluru and Pune, providing reliable, fast and high-quality support to field staff. Working at GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills, improve their knowledge and deliver tangible results. At Gallagher, we want to empower you to make a difference, take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

Job Description

Has at least 5-6 years of relevant work experience as a virtual assistant is a must

Good communication skills with have proven ability in handling client/vendor calls and good email writing skills.

Responsible for Administrative Services, like calendar bookings, Travel & Expense, Reports, etc

Responsible for timely and accurate MIS reports on a weekly/monthly basis

Ability to prioritize items

Perform tasks with a high degree of accuracy and consistency, in a timely manner

Create and maintain operational documents and perform activities accordingly Desired candidate profile:

Candidate should be a Graduate or a Post Graduate - above 50% aggregate is a must

Exceptional communication skills (Verbal and Written)

Proficiency in tools such as MS Word, MS Office and Excel

Open to rotational shifts.

Minimum work experience should 6 years in an international BPO/KPO with at least 4+ years as a virtual assistant

Any women candidates from Sabbatical is welcomed Working Hours: Should be flexible to work either in US shift (6PM - 2.45 AM) or UK (3 PM - 11.45 PM) Hybrid Working Mode (1 Week WFH/month)